Futuriti are a nightmare - no support and very annoyed

hi i deposited 5 euro and got a bonus of 10 spins with this casino

i got Lucky and won some money so i requested pay out but after 2 days i was with my brother and played some more after a whole night of playing i was up 350 euro's not spectaculour but for me it was enough.

i requested payout and after they asked me i send in my documents then the troubles started

they claim that i have a duplicate account 1 with my username the other with my brothers username but we are 2 DIFFERENT PEOPLE they closed my account directly .

after my explanation they said it was being reviewd by a special commision 2 weeks later i got a email that i could take my 10 euro's back with a warning that if i played with the 5 euro's i would have a big problem with them and thats it

this not only anti social but simply a scam can please anyone tell me where to send my complaints because i wont have a good nightsleep before this is resolved

I hate this kind of dishonousty

im sick of it

< name removed >

**************@hotmail.com

More than a month and a half I won at the casino 350 eur, requested payment, they are paid from my casino account but I have not yet received the money in the bank.

Good day.

The casino Futurity I wanted to choose my paycheck I sent them there a copy of my ID card and credit cards.

The payment did not send me a email came to me, in which they write, they still want to send a copy of another document to be řidičskýho card, but I do not have, nor any other document.

I only have an identity card. Can I ask you to resolve this case. Thank you. < surname removed >

Number 1 Scam Futuriti casino was making trouble my pay out only 50 euro from last 2 weeks.After send them my photo holding Id they told me they had processed my only 50 euro 3 days ago but I know very well they did n't do that. Several times contacting with support (though they are worst support I ever seen) they confirmed me I should receive my payment but its absolutely nothing in my eco payz balance. Moreover ecopayz support had been confirmed me they did n't receive any payments from FUTURITI casino from last 3 days where it should show within 1-2 hours if somebody transfer into there. So, its very easy to guess what are they really practicing by the name of casino!!! They are very interesting too so I wanted to post this complain for all players to make them aware and recommend them stay far away from this scam.Thank you.

Upon playing the casino and enjoying the many games on offer and making a few deposits i finally won some money.

Upon trying to withdraw these funds.

1- my first withdrawl was cancelled by the casino.. no reason given at all,

i called up and they claimed they had phone issues - theire live chat wasnt working either.

so i wait and wait and end loosining some more money before cashing out.

again on cashing out futriti have thrown up excuse after excuse..

they asked me for my documents for my small win. but they accept my deposits hassle free no questions asked !!!!!!

i provide all the documents - they deny they recieved them.. i send them again.. 3 days later they want the documents again claiming the file size is too small.. the file size was huge.. full screen images.. sadly the casino is choosing to open the file in a small file size and keep on denying me my money..

ive rung up 9 times... its "that department is dealing with it, but they clsoed now etc

its excuse after excuse

i then recieve an email telling my accounts are blocked.. they closed it down i cannot log in or anything.

according to futuriti i had two accounts.. one ive never used to gain or deposit money into.

i dont even claim the bonuses in my account and simply deposit my own funds and take my chance..

what really offends me is the service.. the rude attitude..the attiude of we are not paying you your money

its been almost a week now and im still no nearer to withdrawing my funds..

infact now they blocked and closed my account im stuffed..

due to the offshore location theire is no way or getting my money..

i am gutted totally gutted. i had planned to treat my kids to a west end show in london as a xmas treat..

sadly as they wont pay me i wont be able to afford it as it is several hunsred pounds.

what also disgusts me is how the casino accept your deposits as they card processing hasd to legally check the card is your upon depositing.. this has never casued me an issue as im a genuine customer ..

im truly gutted..

i can only stress to everyone do not play this casino as you will not get paid out. Also te Rusian call centre is a big concern.

Again im gutted so gutted.