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Winner Casino - Funds gone from account

Complaint Info
Disputed casino Winner Casino
Reason Missing Funds
Amount £ 30
minto83 United Kingdom Message
Posted on July 23, 2015

I recently joined winner casino to have a bash at online blackjack. At first, I really liked the feel for it etc. However, on the 28th of August, I deposited £20 and ran it up to around £45. At this point I had to take a phone call and therefore logged off. When logging back on my balance was at £15.

I've contacted the casino numerous times over the past few days and they claim to be looking into it. However, I feel that this amount of time to investigate is unacceptable and was wondering if anyone else had experienced anything similar?

Posted on September 3, 2014

Dear minto83,

We would like to thank you for your patience and understanding about the missing funds on your account.

We would like to inform you that as soon as we got your report last August 28th, we have escalated it right away to one of our relevant team to check on your account. We apologize if it has taken awhile to resolve this matter as it had taken some time to find the funds and to adjust your balance. Due to the technical nature of your case, it has taken a longer time to return your funds as we have expected.

Based on the recent activities on your account, we can see that the amount of £30 was successfully put back on your account and it also shows that you have started to use this fund to play in our casino.

Thank you for your time and cooperation throughout the handling of your case.

Posted on September 6, 2014

@minto83, please confirm if the missing money were credited back to your account.

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