Funds disappeared after a software glitch, casino not being very helpful

Hi, I found this site when searching Google for complaints about GR88 Casino. I had been playing at GR88 Casino for a couple of months without winning, then in December GR88 Casino sent me a VIP Bonus Offer. I deposited for the bonus and managed to go on a winning spree, I was really excited. Then the issues started. Firstly the casino said I would have to pay if I wanted to withdraw more than £2,000 in one month. In the end it took GR88 a month to send my money every time so I never had to pay the fees. They paid me in January, February, March, April, but then no payment was received in May. I have been waiting ever since. If I email the support team I receive a template response that the message has been forwarded to the finance team and they are sorry for the delay. The support team finally gave me the email of Rory Bennett ([email protected]) but he does not respond to my emails. I have now been waiting 10 months for my winning which I find disgraceful. I would like your help in receiving my winnings from the casino. Thank You

Gr88 delaying payment of $ 1,606 requested for my NETELLER account. My account is fully verified with them in terms of I.d. they ask for . I already contacted technical support and financial area of ​​the website . But all responses apologize and say that the payment will be made soon. Always answers very vague and unresolved problem . It is the first time I request a payment and already encounter some difficulty . I would like to solve for me . I requested the withdrawal on 30 August. They told me that the withdraw was validated on 1 September and still have not seen any money or been given any real idea when he will be sent to my NETELLER account.

Hi I have for the first time managed to win something on gr88 casino. It was over a month ago. I imediately sent all verification documents. I still did not receive any of it. It is 4000 €. I went to live chat many times since. I have never received any reply other than "we are doing some more checks before we pay you". In one month they could've checked anything they wanted. I surfed around here and I see from other complaints that it is a tactic they often use. :( Can somebody help me?

I have had trouble getting paid by GR88 Casino since 2014. I have received 5 withdrawals from them before but every single one there has been a delay for one reason or another. My most recent withdrawal was requested on 12th May 2015 for £1,316 which is over 8 weeks ago. I have emailed the casino several times and they always reply with a template reply "sorry for the delay, we will ask the payments department to have a look". I have put up with their delays in the past but the delays are getting longer and longer. I have now stopped playing there until I receive my previous winnings in full. GR88. Please can you pay my withdrawal of £1,316 which I have been waiting 8 weeks for. My winnings date back to 2014 but I have only been able to withdraw a small amount each month.

After accepting a reload bonus of 100gbp on the back of a 1000gbp deposit, I played thru the roll-over requirements, having ended up with 4531.04 in the account after winning several bets. The funds were released to my account after contacting customer support and I submitted a withdrawal request. I was requested to supply more address/age/personal verification documents (despite already doing this when opening the account). These were verified and I was allowed to submit a withdrawal request. I ensured that this was lower than the permitted maximum of 2000gbp. This request was 3 weeks ago. Every time I contact customer support to find the status, I am told (usually via a copy and pasted message) that the withdrawal is still under review. The only place I received any decent contact was via Twitter until a man named Rory Bennett, from GR88.com security messaged to say that my withdrawal was delayed as I was masking my identity online. This is a lie and I responded in kind, including proof that my IP address is publicly visible. This was a week ago, and despite his message stating that the issue would be resolved early the next week, ie 3-4 days ago, I have heard nothing more despite 2 follow up emails. Attached is my publicly visible IP address as recorded the day I was speaking to Rory via email. I have emailed Rory, GR88.com customer support and Olympian Group one final time today to tell them that as of Monday I am going to publicize heavily (I am fortunate to work in a space in which a I have huge social media reach and influence) to try and ensure no one else falls for their scams and deposits with any of their 3 online casinos.

GR88 refusing / delaying payment of just over £1200. My account is fully verified with them in terms of the I.d. they ask for. They delayed payment initially claiming that I had shared IP address with another user. This is very unlikely since I only use my own private home wireless and my mobile phone. This was resolved and almost immediately the account was locked with no reason provided. They have now unlocked the account but the withdrawal is still pending. Speaking to the customer service and security representives is of no real service as they never provide a definite answer and only offer vague assurances in strangely worded English, that the withdrawal will be processed. Did not want to post on here as the site isn't to bad to use but the withdrawal process with them is a nightmare. Placed the withdrawal on the 8th of May and still have not seen any money or been given any real idea when it will be sent to my bank.

Hi, I was wondering if you guys can help. Please see thread below. I have summarised my complaint below. I opened an account with GR88 early December 2014 and deposited £200 and received £200 bonus. I was asked for ID documents before I started any wagers which I provided and my account was unlocked to place bets. Over the course of just under two months I wagered the bonus requirements placing bets almost daily and met the bonus rollover requirements by 12 February 2015. I had been lucky in that although some of my bets lost, but quite a few won. I also placed bets which were not part of the rollover requirement (odds below the rollover requirements) which also had some wins and some losers. Everything was fine until I had met the requirements for rollover At this stage I had got £1251 balance which I requested to withdraw. The withdrawal request was accepted (its not automatic and met be agreed with one of their advisors first). A couple of days after I received an email to say my account has been closed and they will not be paying anything out as they suspect fraud. No explanation provided and no evidence. I have not committed any fraud and have simply been lucky. I was accused of having multiple accounts and I challenged this by email. However, no evidence was provided. How can they as there is none. They are simply con artists. I have no other accounts with GR88 or with any of their other sister companies (nor does anyone else in my household). I placed the bets purely on my gut feeling and who i felt would win. I have attempted to contact GR88 a few times to request they review this as they have obviously made a mistake. They only decided to close my account once I wanted to withdraw my winnings. Sour losers who not only kept my winnings but even my original £200 deposit. Who's committing the real fraud? Up to then I was placing bets almost daily and wagered over £4800 in around 7 week period with average bet of £100 so over 50 bets placed. Funny how they only decided to claim its fraud with no evidence once I wanted to withdraw my winnings. It is completely unfair and underhand by GR88 to do this. I noticed that they do this quite often. I am happy to provide any further information required to prove my innocence. I was really upset about not only the payment being withheld but falsely being accused simply so GR88 did not have to pay out. RIP OFF bookie. I authorise you to contact GR88 about this on my behalf. My login ID was ******************. Look forward to hearing from you. Thanks Naghmana *******

After signing up for GR88, depositing £200 and attempting to meet the rollover requirements, I received an email stating that there was "irrefutable evidence" that I had commited fraud by operating "multiple accounts" with GR88. I only ever had one account with GR88 and have never owned an account with any of their partner sites. I had completed the KYC paperwork fully and had the account approved. I have been told that this matter is non negotiable and all my requests for further information have been ignored. The customer service is virtually non exsistent. Having my sign up bonus rescinded is dissapointing, but having my initial deposit confiscated is disgusting.

I opened a new account with gr88 on the 12/02/15 with the 100% bonus with £100. Since then I have managed to build up the balance up to £1200 and have received confirmation from them that I have complete the rollover requirements. Now, when I have tried to withdraw the funds for the past few days, there hasn't been any card details to choose from for the withdrawal. Gr88 are saying this is a system issue that is being looked into. I deposited a further £10 to see if that would save my card details on their system and subsequently received an email saying that my account with them has been closed with no reason included. Prior to this I did message them to ask if a further deposit would fix this and they didn't mention not to or say that it would close my account. All I want is to withdraw my funds from the account. I have fulfilled all the requirements as per the terms and conditions but the casino is making it very difficult to even attempt a withdrawal.

Taken more than 6 working days to process a £1800 withdrawal. Live chat not helpful at all. Deposited over £1000 and didn't use bonus, and still they are delaying payment.