Ag Awards

FortuneJack Casino - Waiting on withdrawl for 2+ days

Complaint Info
Disputed casino FortuneJack Casino
Reason Delayed payment
Amount BTC 0.5274831
Smnabp Canada
Posted on August 19, 2019

Hello. I have been waiting for my withdrawl of 0.5274831 for over 2 days now. I have messaged their live chat a bunch of time and have been told that they are "waiting for the game provider to verify the transactions" or something along those lines. It has been well over the estimated 12 hours. Furthermore I was told I would recieve an email today, and did not get one. I need this to be public because I am getting no help / real answers. I feel like it should not take 2+ days to check over a few hundred game spins.

I want to upload a picture but cannot figure out how but this is the pending withdrawl.

0.5274831 2019-08-16 00:21:32 PENDING

Thank you for your time.

Posted on August 20, 2019

Hello dear SMNABP and @askgamblers team,

On 16th September we had technical maintenance of several providers, information was given on our site by pop-up.

Your game session was at the same time as the maintenance and also based on the game randomization your win was alerted.

Payment department decided to check your win with the provider for double-checking.

In general, this process takes 2+ days, but because of the weekend, we received the answer from the provider with delay.

Your problem is solved now as the game provider verified the transactions.

We ask @askgamblers team to review the case.

Thank you,

Posted on August 20, 2019

Dear @Smnabp,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Smnabp Canada
Posted on August 20, 2019

Hello, I would like to start off by saying how impressed I am with the support I recieved. They dealt with messaged asking for updates from me every 12 hours for 5 days haha. I was very impatient as it is alot of money.

As a new customer, I was rightfully concerned over my first withdrawl with FJ. Turns out, there was very rare combination of maintenance as well as a delay from the game provider to verify my betting transactions on the winning game.

Currently, I have recieved my withdrawl. Not only that, but I was offered 30 free spins for a variety of games of my choice.

I would like to thank FortuneJack for dealing with me with amazing support and kindness, and the staff here to keep my head level and help me along this path.

@askgamblers Feel free to close ticket.

Posted on August 20, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

FortuneJack Casino Complaints

  • 49 of 51 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,670 USD avg amount

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