Terminated my withdrawals, confiscated winnings and now refusing to refund my deposit
6 years ago
I registered on fortunejack casino on july 15th and deposited 0.09 btc. After placing a few wagers I tried to withdraw 0.168 btc. I got an email from fortunejack saying they have terminated my withdrawals and suspended my account. Email is in the attachment. Fortunejack is refusing to co-operate and they have kept my initial deposit of 0.09 btc as well. I use free vpn and I don't know whats going on. I need help in getting my funds back. Thank you.
AskGamblers
6 years ago
• Support Team
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
6 years ago
@askgamblers
I have received my funds and issue has been resolved, I greatly appreciate your help.
I have received my funds and issue has been resolved, I greatly appreciate your help.
AskGamblers
6 years ago
• Support Team
Dear @gsanchezfup12,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
FortuneJack Casino
6 years ago
• Representative
Dear Player and @askgamblers team,
I want to confirm that the player's deposit has been returned.
Cheers,
I want to confirm that the player's deposit has been returned.
Cheers,
FortuneJack Casino Complaint Stats
Resolved
71 / 73
Avg. Amount
$7,965
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
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