Hello, im going to try and make this as clear as I can. Ill start with the opening of my fortune jack account that took place probably 6 months ago. It was around this time I had my first run in with their "support" team, as I was entitled to bonus spins on my deposit and never recieved them. No big deal. I checked them off my list of fair player friendly casinos and didnt think about them again until I received a very enticing bonus from their support team on June 29th. The bonus was for 2.5 mbit on top of every 1.5 mbit deposited. I figured it would be a fun time for the small deposit of 1.5 mbit so i deposited just that. My balance grew quickly to around .025 btc and prior to completing wager requirements I sent their "support" team a message making sure i was going to be all set to withdraw once I met them and the agent assured me if I met wager requirements I would be good to go on a withdraw. So on June 30th i complete wager req. and withdraw the .025 btc in my account which was instantly declined. I kept getting responses that didnt make any sense until today i got this
Let us inform you that investigation of your case has been accomplished.
Your account has been associated with more than one account , which is strictly
prohibited according our T&C.
According our security team decision, all associated accounts will be suspended,
you can withdraw from you account only 0.004 BTC, which is equal to minimum withdrawal
amount (according T&C), the part of amount, earned from bonus-balance, has been confiscated.
Customer Service Department
I have not recieved any info that backs this claim up and what really bothers me about this situation is that Fortune Jack reached out to me after months with this nice bonus and stated in their email how important i was to their casini, all the while knowing if i won they were just going to confiscate the funds and if I lost they would send me another bonus and repeat. I have never made 2 accounts and I have had a similar issue before with crypto wild due to a VPN me and my girlfriend use with our firestick. They politely asked for some documents, saw that all my info was indeed correct and that was my sole account, and awarded me my withdraw that same day. Needless to stay i should have stuck to depositing with them.
Thanks for everyone's time
(Also I never received .004 btc to make a refund withdraw)