Hello, I found this casino threw your website and decided I wanted to give it a try, little did I know it would turn into a nightmare!
I made a few deposits on the website and then won a very big amount. I then went to the withdrawal section and saw that my funds were available for withdrawal, so I decided to do just that and withdraw my balance. I waited a day and when the money still had not been paid I decided to write them and email.
Lily from their support team answered me saying exactly this : Hello dear user,
Your withdrawal is delayed as it is under security check. We apologize you for delay.
Thank you for contacting FortuneJack support team!
I responded to her asking her how long it would take and she replied to me with this exact email:
As usual withdrawal process is instant at FortuneJack. But sometimes it is delayed because of security reasons. It is standard check up procedure, please, wait until this is done.
Keep in mind, that your funds are secure.
Also, please, keep an eye on your registration email address, you may receive confirmation letter there.
I waited to receive the email they mentioned but nothing came threw. A few days went by and I tried to login to my account and I got a message on the site saying my account was suspended. Shortly after I received an email from Fortune Jack saying that I was part of some fraud and that they terminated my withdrawal and closed my account.
I have no idea what any of this is about. They was no issue when I was making the deposits on the casino, but when it came time to request a withdrawal and get paid they do this? What kind of company operates like this.
I saw that there are a few resolved complaints with this casino on your website, please AskGamblers reach out to this casino and have them do what is right and pay me.