So i sign up on casino.com, and first they force the bonus on first deposit but still it was a small deposit that i lost, thus getting rid of the waging requirements.
I decide to test my luck again and make another 20$ deposit i kept making small wins up to 68$ , after which i contacted support to ask them why i couldn't withdraw my money through my debit card. after a VERY long conversation and them telling to refresh and such, they advised me to use Ukash, which worked , or so i thought, i asked for the withdrawal of the 68$ through ukash and then saw it in pending withdrawals. i then tabbed out and started reading about ukash and creating an account ( first time using ukash and i was checking the charges and if it was available in my country etc. ) it was my first time using casino.com so i wanted to make sure i won;t be scammed and attempted this withdrawal , but when i tabbed back into casino.com i saw that my balance was 0.00 but also i had no pending withdrawals . So i contacted support who then made me hold for about 20 while they were contacting the Finance department, to then tell me that i canceled the withdrawal and played with the amount and lost it all , and that i can find that in the game history . i told them i definitely didn t cancel the withdrawal ( i had just spent an hour with a support figuring out how to withdraw in the first place ) and that i definitely didn't play with the money either . they asked if i left my laptop unlocked, i told them i was near my laptop the whole time and that the only other person in my house was my 13 year old younger brother who definitely didn't get anywhere near my laptop . i Called them on their international number to ask what was going on, the support told me they were closing down my account to investigate third parties or hacking attempts on my account .
today i receive an email saying they found no evidence of hacking or third party programs.