This december i registered to High Noon Casino! When i registered i checked, that im not in prohibited country, i was not. I read in rules, that i need to provide full information about myself and I did-Name, Address, Email Address, Telephone Number !. They had full and correct info about myself. Then i redeemed bonus code SIXSHOOTER, I wagered all the money they needed and i won 300$. I asked to live chat, what i need to do to withdraw, they said i need to verificate myself,account!! Send in documents - some kind of bill not more than 3 month old, driving licence and to complete registraion form i printed out from High Noon Casino website! Then i asked - if cashier/management will write to my email, if everything is ok ? Live chat said - Yes they will! Here is the first point, what High Noon Casino violated and what will be used against them in future ! "They didnt contact with me anytime further,didnt wrote anything,if there IS or NOT something wrong". I asked Live chat later - They should be contacted with me? Why they didnt ? Live chat - I dont know. (i checked all mail,because its new,spam and so on-no letters. This is the part where High Noon Casino support agrees, that the management should contacted...And support dont know why they didnt. This approves, that they violated my rights to know, whats goin on!
Further on i contacted to live chat only. I sent in my driving licence and bill (attachement added). Bill stated address - Liepajas iela 60-5, LV-3301, but when i registered i used address "Liepajas iela 60-4 LV-3300" Thats because i have two apartaments in one..i own both, bought them so i have bigger place, some bills state 60-5 LV-3301, some 60-4 LV-3300 because they are the same, for 1 people, for me. They could close ACC at this point, but they didnt, in fact live chat said - management says You need to send in the bill with the right address..same as You registered and driving licence without flashlight. everything else was ok.
I sent in driving licence WITHOUT flashlight, i contacted my Phone Operator Tele2 to change my billing address to the correct one and send me a bill, they DID. And i sent it in ! After few days... (no emails yet) i ask again to Live chat, whats goin on! Live chat says - Management says You have sent in the same document. But it WAS NOT the same, did you look at the address ? This is the point where you had right document, but somebody looked at it and was mistaken thinking it is the same. Live chat said - I will send email to management to double check! And this is where magic happens...They closed my Account, why ? Because they realised it was the right document, everything was ok... And still no E-mails from management about closure. From my point of view they violated my rights to know whats happening and did not approved correct document, which they asked! The other point is that - Management DID NOT asked to me nothing... LIVE chat DID ! So its possible they mare mistaken..
I needed to receive, what management needs...not what support can see and tell me..in matter of fact they could tell me something else in chat...its not approven letter. I have read other complaints and i see where this is going..but this is NOT the same case! I had everything correct on registering and CORRECT documents, nbo frauds. And if this will not be taken serious, my account reastablished and my winings given back. I have time and I have money, now its a principle question. Because i know my rights and i read rules and i know everything is/was correct. If nothing will happen i will turn to - Constitutional Court of the Republic of Latvia and you WILL need to drove here, in same time im gonna turn to - Court of England and Wales and i wILL drive there and also in - Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and of Bonaire, Sint Eustatius and Saba,because High Noon Casino operates through the gaming License holder World Online Software N.V. incorporated under the laws of Curacao and is fully licensed and regulated by the laws of that country, and we BOTH will drive there! In matter of fact - this scenario will be more expensive to both of us and even more to loser, I know what Im doing, because Im a lawyer. Thank You for Your cooperating!
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