Complaint #1193
Planet 7 Casino
Excessive amount of time to verify account
8 years ago
I submitted my documents to be verified on 11/22/17, I included the credit cards used and the form they requested to be signed. I received a reference number 256059 to verify my submission. I waited a few weeks and contacted them to see if the verification was complete. Unfortunately not done yet, I continue to check with them every so often, now fast forward to February 13th. I contact them on that date and they do a more in depth investigation, their customer support agent Adams receives my chat inquiry and ask for my phone number. Their customer service calls me within an hour of finishing with Adams. The say that Their documentation department is investigating and it is going to be passed up the chain of command. Now on 2/14/18 I receive an email from a Tom T. Email address support@casinosupportcenter.com he says I’m missing a card I used in the past and I need to submit the information for that. It ended up being a card I had canceled due to fraudulent charges, i submitted the rest of the documents he asked for to the email address he said to send it to, which was the email I stated above. I sent the documents he requested on 2/18/2018. I’ve been checking in again every other week to see if I’ve been verified but every time I contact customer support it seems like they have no clue what’s going on. I’m back to square one where they ask if I submitted my documents. What do I do next?
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