Euro Play Casino - withdrawal not payed

posted on August 4, 2013.

i made a withdrawal of £250 on the 5th July 3013, i waited a few days to see that my withdrawal was still in process and when i went on live chat they then told me to send ID verification. Why they didn't mention this when i made the withdrawal?? after a few days my withdrawal went into waiting and when i asked how long it would take i was told soon (like that's any help). Another week had passed and its still in waiting and i was told it would be very soon. my withdrawal is still in waiting and i have rang there support and sent about 5 emails regarding my withdrawal but have not had 1 reply. Some customer service they offer! i rang on the 30th July and was told i would have the money in 24-48 hours. its now the 4th of August and my withdrawal is still in waiting?? its been 30 days so far and i have never had to wait this long for winning from any other casino. Can you help?

posted on August 4, 2013.

my username is H1R79878662

posted on August 6, 2013.

is that for it t be approved or for it to be in my bank account?

posted on August 6, 2013.

you have just but isy81 as paid when hes not been waiting as long as me? why? iv waited over a month!

posted on August 8, 2013.

is it 4-5 days till its in my account or until you pay it out? its still in the casino as waiting. 5 weeks not long enough??

posted on August 11, 2013.

my winnings still have not left the casino! why?

posted on August 13, 2013.

nothing in my account yet

posted on August 14, 2013.

processed from our end. wait 2-3 working days..

posted on August 16, 2013.

day 3 and i have still not received my winnings and my bank says theres no money of that amount pending. have you really sent it or is this just another lie??

posted on August 16, 2013.

please wait 2-3 working days. We paid you..

posted on August 19, 2013.

its now been more than 3 days and i still haven't been paid!! whats going on?!

posted on August 20, 2013.

you have received with name of Eveningstar. Please contact your bank..

posted on August 20, 2013.

finally paid. complaint solved. thank you askgamblers, dont think they would of paid otherwise

posted on August 22, 2013.

please mark this issue resolved !!