Ag Awards

Euro Play Casino - No Withdraw after 2 months

Complaint Info
Disputed casino Euro Play Casino
Reason Delayed payment
Amount € 300
Posted on July 23, 2014

Hello i have asked for a 300 euro withdraw 2 months ago but i still haven't got nothing.

At first i asked for a check which was declined for no reason and then they asked me to do it via Neteller. I made a Neteller account as they told me and i had to make a deposit first to be able to ask for a withdraw. After i asked for a withdraw and i've been waiting for two months now and the answer from the support is "you'll get paid very soon".

I also sent e-mails to the manager and the accounting on the 26th of February and i got no response. Today i logged in again and the online support bar was missing. i found a way to contact with them and Tomas replied. He said to call them again tomorrow and he will have answers, but i don't trust them. He also said that if i had VISA i would have already get paid but as i read from others issue this is untrue. I told them many times i only have mastercard. Please help as this situation is getting out of normal thinking....

Posted on March 27, 2014

paid. please mark this issue resolved !!

Posted on March 27, 2014

Solved at last!

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