Dear gambler community,
dear Casino Management.
On 2013-06-07 i made a deposit of 80€, to get a bonus amount of 280€. After meeting the wagering requirements i made a withdrawel request of 1000€. The processed was cleared but i never found the amout at my click2pay account.
Therefore i had several conversations with the support asking for reason of the delay. First i get the answer that i could just withdrawel 800€, so that i should write a mail to the support demanding to send the money back to my account and making a new withdrawel request.
Later i was told i should make a deposit with credit card, because they could not make a payout to click2pay (never heard that before and i´m playing since 5 years).
Then they refunded the money back on 2013-07-23 and told me i just should make another withdrawel request of 800€. DONE. They told me that i would get the money at my account at least at 2013-07-24.
Today is 2013-07-25 and i still did not receive the money. So i make another try and ask the support for help. Answer was i should write an email asking with my id where the money is. But for now, i think i have waited long enough and asking here for serious help.