I won 4842 euro in August. My withdraw was declined and I haven't received the money yet.
Here are the step from August.
Dear Mr. < name removed >
My Name is Jason from the Casino Midas security team. I apologize for the delayed answer. We did receive your notarized Docs, however the quality / resolution especially from the ID copy is too bad to use. We kindly request you to you take a better Picture and resend.
Please include also the contact information of the notary office in order for us to finish the verification.
Thank you in advance.
I sent them:
Feladó: < name removed >
Címzett: CasinoMidas.com , CasinoMidas.com
Elküldve: 2014. augusztus 25. 16:31
Tárgy : Re: Your request LTK12178048425950X
I took better pictures about my ID's page.
The notary office:
< street name removed >
Phone number: < phone number removed >
We actually checking your documents, you will receive soon a mail from the finance department.
Best of games!
jean.pierre: what can I do for you ?
gat765: Melodie said one week ago that you send me information that week about my checking process
gat765: but I haven't got it
gat765: I can't withdraw since early August
jean.pierre: i will check your account
jean.pierre: one moment pls
gat765: she said you were waiting one answer from security department last week
gat765: I am very disappointed
jean.pierre: ok I ve checked with finance department
jean.pierre: I am really sorry about the delay '
jean.pierre: you will get an answer from Jasom probably next week
gat765: today is Monday. I should wait another two weeks?
gat765: I don't understand.
jean.pierre: maximum till end of next week yes
jean.pierre: me neither
jean.pierre: its a decision of finance department
gat765: and what to do if I will not get the email till end of next week?
info: Your chat transcript will be sent to **************@indamail.hu at the end of your chat.
jean.pierre: come see me in this case but I m sure you will get it sooner:)
gat765: please tell to Jason that please hurry up. :-)
gat765: I was patient but it's too much time
jean.pierre: i WILL
gat765: thank you very much
jean.pierre: you re welcome
jean.pierre: i hope yopu ll get your money soon
jean.pierre: bye bye :)
I am truly sorry about this delay.
I know that Jason has a lot of requests but he is doing his best to solve this issue.
I have forwarded your email to the finance department and I am confident that you are going to get an answer very soon.
Meanwhile I asked them is there anything that I can do for speed up the process, I was told to wait and be patient.
Four months has gone and I don't have access to my winnings. Please help me.