Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Casino Midas - Endless checking of my account

RESOLVED
attila Hungary
Posted on March 10, 2015.

I won 4842 euro in August. My withdraw was declined and I haven't received the money yet.

Here are the step from August.

25 August:

Dear Mr. < name removed >

My Name is Jason from the Casino Midas security team. I apologize for the delayed answer. We did receive your notarized Docs, however the quality / resolution especially from the ID copy is too bad to use. We kindly request you to you take a better Picture and resend.

Please include also the contact information of the notary office in order for us to finish the verification.

Thank you in advance.

Jason


I sent them:

Feladó: < name removed >

Címzett: CasinoMidas.com , CasinoMidas.com

Elküldve: 2014. augusztus 25. 16:31

Tárgy : Re: Your request LTK12178048425950X

Dear Jason,

I took better pictures about my ID's page.

The notary office:

< street name removed >

Phone number: < phone number removed >

Best wishes,

Attila


4 September:

Hi Attila,

We actually checking your documents, you will receive soon a mail from the finance department.

Best of games!

29 September:

jean.pierre: hi

jean.pierre: what can I do for you ?

gat765: hi

gat765: Melodie said one week ago that you send me information that week about my checking process

gat765: but I haven't got it

gat765: I can't withdraw since early August

jean.pierre: i will check your account

jean.pierre: one moment pls

gat765: she said you were waiting one answer from security department last week

gat765: I am very disappointed

jean.pierre: ok I ve checked with finance department

jean.pierre: I am really sorry about the delay '

jean.pierre: you will get an answer from Jasom probably next week

gat765: today is Monday. I should wait another two weeks?

gat765: I don't understand.

jean.pierre: maximum till end of next week yes

jean.pierre: me neither

jean.pierre: its a decision of finance department

gat765: and what to do if I will not get the email till end of next week?

info: Your chat transcript will be sent to ******­***­***­**@­ind­ama­il.hu at the end of your chat.

jean.pierre: come see me in this case but I m sure you will get it sooner:)

gat765: please tell to Jason that please hurry up. :-)

gat765: I was patient but it's too much time

jean.pierre: i WILL

gat765: thank you very much

jean.pierre: you re welcome

gat765: bye!

jean.pierre: i hope yopu ll get your money soon

jean.pierre: bye bye :)


12 October:

Hello Attila,

I am truly sorry about this delay.

I know that Jason has a lot of requests but he is doing his best to solve this issue.

I have forwarded your email to the finance department and I am confident that you are going to get an answer very soon.



Meanwhile I asked them is there anything that I can do for speed up the process, I was told to wait and be patient.

Four months has gone and I don't have access to my winnings. Please help me.

Thanks,

Attila

AskGamblers
Posted on October 26, 2014.

Dear @attila,
Any update considering your complaint? Thank you.

attila Hungary
Posted on October 27, 2014.

Unfortunately there is no update. I haven't received email.

AskGamblers
Posted on March 9, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

attila Hungary
Posted on March 10, 2015.

Yes, I received the money finally. But I have to say that it was very stressful while I was waiting for my winnings. They asked me resend my docs many times, and "wait one more week" several times. After these inconviencies I left the casino.

AskGamblers
Posted on March 10, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds