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Ag Awards

Casino Midas - Endless checking of my account

Complaint Info
Disputed casino Casino Midas
Reason Verification issues
Amount € 4842
Posted on March 10, 2015

I won 4842 euro in August. My withdraw was declined and I haven't received the money yet.

Here are the step from August.

25 August:

Dear Mr. < name removed >

My Name is Jason from the Casino Midas security team. I apologize for the delayed answer. We did receive your notarized Docs, however the quality / resolution especially from the ID copy is too bad to use. We kindly request you to you take a better Picture and resend.

Please include also the contact information of the notary office in order for us to finish the verification.

Thank you in advance.


I sent them:

Feladó: < name removed >

Címzett: CasinoMidas.com , CasinoMidas.com

Elküldve: 2014. augusztus 25. 16:31

Tárgy : Re: Your request LTK12178048425950X

Dear Jason,

I took better pictures about my ID's page.

The notary office:

< street name removed >

Phone number: < phone number removed >

Best wishes,


4 September:

Hi Attila,

We actually checking your documents, you will receive soon a mail from the finance department.

Best of games!

29 September:

jean.pierre: hi

jean.pierre: what can I do for you ?

gat765: hi

gat765: Melodie said one week ago that you send me information that week about my checking process

gat765: but I haven't got it

gat765: I can't withdraw since early August

jean.pierre: i will check your account

jean.pierre: one moment pls

gat765: she said you were waiting one answer from security department last week

gat765: I am very disappointed

jean.pierre: ok I ve checked with finance department

jean.pierre: I am really sorry about the delay '

jean.pierre: you will get an answer from Jasom probably next week

gat765: today is Monday. I should wait another two weeks?

gat765: I don't understand.

jean.pierre: maximum till end of next week yes

jean.pierre: me neither

jean.pierre: its a decision of finance department

gat765: and what to do if I will not get the email till end of next week?

info: Your chat transcript will be sent to ******­***­***­**@­ind­ama­il.hu at the end of your chat.

jean.pierre: come see me in this case but I m sure you will get it sooner:)

gat765: please tell to Jason that please hurry up. :-)

gat765: I was patient but it's too much time

jean.pierre: i WILL

gat765: thank you very much

jean.pierre: you re welcome

gat765: bye!

jean.pierre: i hope yopu ll get your money soon

jean.pierre: bye bye :)

12 October:

Hello Attila,

I am truly sorry about this delay.

I know that Jason has a lot of requests but he is doing his best to solve this issue.

I have forwarded your email to the finance department and I am confident that you are going to get an answer very soon.

Meanwhile I asked them is there anything that I can do for speed up the process, I was told to wait and be patient.

Four months has gone and I don't have access to my winnings. Please help me.



Posted on October 26, 2014

Dear @attila,
Any update considering your complaint? Thank you.

Posted on October 27, 2014

Unfortunately there is no update. I haven't received email.

Posted on March 9, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on March 10, 2015

Yes, I received the money finally. But I have to say that it was very stressful while I was waiting for my winnings. They asked me resend my docs many times, and "wait one more week" several times. After these inconviencies I left the casino.

Posted on March 10, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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