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Casino Midas - Endless checking of my account

RESOLVED
attila Hungary
posted on October 22, 2014.

I won 4842 euro in August. My withdraw was declined and I haven't received the money yet.

Here are the step from August.
25 August:

Dear Mr. Grof

My Name is Jason from the Casino Midas security team. I apologize for the delayed answer. We did receive your notarized Docs, however the quality / resolution especially from the ID copy is too bad to use. We kindly request you to you take a better Picture and resend.
Please include also the contact information of the notary office in order for us to finish the verification.
Thank you in advance.

Jason

I sent them:

Feladó: Gróf Attila
Címzett: CasinoMidas.com , CasinoMidas.com
Elküldve: 2014. augusztus 25. 16:31
Tárgy : Re: Your request LTK12178048425950X


Dear Jason,

I took better pictures about my ID's page.

The notary office:
1094 Budapest Tompa str. 7. I. em.
Phone number: 00364763040

Best wishes,
Attila

4 September:
Hi Attila,

We actually checking your documents, you will receive soon a mail from the finance department.
Best of games!

29 September:
jean.pierre: hi
jean.pierre: what can I do for you ?
gat765: hi
gat765: Melodie said one week ago that you send me information that week about my checking process
gat765: but I haven't got it
gat765: I can't withdraw since early August
jean.pierre: i will check your account
jean.pierre: one moment pls
gat765: she said you were waiting one answer from security department last week
gat765: I am very disappointed
jean.pierre: ok I ve checked with finance department
jean.pierre: I am really sorry about the delay '
jean.pierre: you will get an answer from Jasom probably next week
gat765: today is Monday. I should wait another two weeks?
gat765: I don't understand.
jean.pierre: maximum till end of next week yes
jean.pierre: me neither
jean.pierre: its a decision of finance department
gat765: and what to do if I will not get the email till end of next week?
info: Your chat transcript will be sent to grof.a­tti­[email protected]­ind­ama­il.hu at the end of your chat.
jean.pierre: come see me in this case but I m sure you will get it sooner:)
gat765: please tell to Jason that please hurry up. :-)
gat765: I was patient but it's too much time
jean.pierre: i WILL
gat765: thank you very much
jean.pierre: you re welcome
gat765: bye!
jean.pierre: i hope yopu ll get your money soon
jean.pierre: bye bye :)

12 October:
Hello Attila,

I am truly sorry about this delay.
I know that Jason has a lot of requests but he is doing his best to solve this issue.
I have forwarded your email to the finance department and I am confident that you are going to get an answer very soon.


Meanwhile I asked them is there anything that I can do for speed up the process, I was told to wait and be patient.
Four months has gone and I don't have access to my winnings. Please help me.

Thanks,
Attila

AskGamblers
posted on October 26, 2014.

Dear @attila,
Any update considering your complaint? Thank you.

attila Hungary
posted on October 27, 2014.

Unfortunately there is no update. I haven't received email.

AskGamblers
posted on March 9, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

attila Hungary
posted on March 10, 2015.

Yes, I received the money finally. But I have to say that it was very stressful while I was waiting for my winnings. They asked me resend my docs many times, and "wait one more week" several times. After these inconviencies I left the casino.

AskGamblers
posted on March 10, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.