Good morning, I am writing a complain in regards of 21k £ been confiscated from my account on 21st of february 2018.
Back in january 2018 I affiliate with Dunder casino, and I've been given unlimited 200% bonus up to 250£ per day.
To add the bonus I always had to ask in the chat and one of the advisors added the bonus for me.
The last time I managed to win and went up to 24000£ and found out after few hours that over 21000£ has been confiscated from my account. I then asked in the chat and they said that they confiscated the money because of a bonus abuse.
Now, what sort of bonus abuse, if you are not allowed to use something they would not allow me to use it, to add the bonus I always had to ask in the chat, that means that I was allowed, I even still have the email from the person who affiliate me saying that the bonus was unlimited, just up to 250£ per day.
That day, I deposited 100£, asked in the chat for the bonus, had the bonus, then managed to go through the wagering (always around 1£ stake) and then got lucky on blackjack.
I don't see why I could have breached the terms and conditions.
I discussed the case with some of the streamers that i know and they said it sounds very fishy, we went through the playing history and nothing was wrong, we try to send emails to the person that affiliate me and to Dunder but never received any answer, in chat, once I was asking for explanations they were abandoning the chat.
I don't really know how to sort this, all I want is the money that I legitimate won.
Today 13/08/18 I tried to send another email to [email protected] .
I am really convinced to take the case forward if not sorted.
Thank you very much for your help.
Best regards, Luca Bagattin.