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Dublinbet Casino - Unjustified confiscation of over $19,900

RESOLVED
TheBeast Canada
posted on March 30, 2018.

Hello all,

On February 25th 2018, I funded my Dublinbet account with $5029 USD. Over the next few days, my balance went as low as $500; I bet it all on a single baccarat hand and won it. Then, I proceeded to make a nice comeback.

My balance reached $13,102.90$ on March 15th. I requested a $1979 payout, which was approved promptly (although as of March 26th it still hasn’t reached my bank account). After deducting this amount, my balance now stood at $11,123.90.

I won more money over the next week or so, such that my balance went to $18,973.13 USD on March 21st. I lost a few hundred bucks in the evening and did not log the exact amount, but the balance was definitely above $18,000 USD.
When I woke up on March 22nd, I had received the following email:

"Dear David,
I hope this email finds you well.

I'm writing regarding your Account on Dublin Bet & it's temporary Closure.

We were notified by one of our Providers about your GamePlay.
For the same reason, your account has been redirected to the responsible Department for further investigation.

Your account will remain closed until the investigation is concluded and settled.
This process should not take longer than 72 hours & you will be informed along the way.

We apologize for any inconvenience, but we would like to point out, this process will help us to ensure the greatest standards in our Casino.

Thank you for your understanding regarding this matter.

Best Regards,
DublinBet Team - www.DublinBet.com "


Finally, on March 26th I got this message from them:

"David,
I hope this email finds you well.

I'm getting back to you regarding the conclusion of the Investigation.

It was stated & confirmed by one of our Partners that you took advantage on your rounds by using a System which benefited you in a non-permitted way, making those winnings possible.

The decision is not reversible and your account will remain closed as an attempt of Fraud.
The total funds removed & not refundable.

I kindly advise you to do not open any other account which STARPAY LTD & MTM CORP hold as you will be immediately blocked & the same procedure applied.

We wish you the best in future.

Best Regards,
Fraud & Ivestigation Department.
The Dublinbet Team www.dublinbet.com"


For your information, I have been playing mostly baccarat, but also roulette and blackjack. I won the money fair and square by playing by their rules. I don’t have a problem with a casino wanting to ban a player. That’s fine, I’ll play elsewhere if they don’t want my business. But stealing my money? That’s where I have a big problem.

In summary, I want the $18,000+ USD that I won, as well as the $1979 USD payout which seems to have been canceled (even though they approved it a while ago).

Cheers,

David

posted on April 2, 2018.

Hi THEBEAST,

Indeed, we are aware of the situation. As most of the information is confidential, we will contact directly Askgamblers to let them know what happened with your account.

We will, if needed, forward you after the conversation.

Regards,

Franck

AskGamblers
posted on April 2, 2018.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Dublinbet Casino management that player violated their Terms&Conditions #5.1.9, #13.2 and more specifically committed potential fraudulent activity. 


5.1.9 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. Dublin Bet hereby reserves the right to invalidate or close Your Member Account or invalidate Your participation in a Game in the event of such behavior.
13.2 If Dublin Bet suspects that You are engaged in illegal or fraudulent activities when using the Website; or that you are in breach of this Agreement; or that You are having problems with creditors; or that you in any way act in a way which is detrimental to our business, we may freeze or terminate Your account and/or cancel any wagers at our absolute discretion.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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