Complaint #13 Drift Casino

Rejected $20,000 cashout without a valid reason

By Stuart J.

5 years ago

Message on forum

Ok so I ended up getting the balance up to 20k usd then wanted cashout they said the security check were the exact words they use. And I have the emails for that as well. Just ridiculous now that is the reason they arent paying it out. I accept nor used any bonuses which I only play online live casino on evolution gaming and have requested there to prove no bonus balance was ever there. I've never heard of guarenteed strategy to win before and thats what they are going with here. So they arent paying because i won essentially. Craziness. Anyway screen shot of my balance which my account is currently blocked and the brilliant clause in the terms. By the way the 3 beside the bonuses is available bonuses not active bonuses. My favorite part of all this is that they approved a 4k cashout the day b4. Then u win something decent and they pull this u won clause out. Hilarious. Do your own research b4 picking casinos. I know ill be sticking to the best casino that I use and only it. And have to troll a bit on the same day payouts another blatant lie. Thanks

Disputed Casino Drift Casino

Reason Declined payment

Amount $20000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's confirmation that disputed payment has been received, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

AskGamblers Complaints Team would like to remind player that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency.

We thank both parties for their assistance during the complaint process.

Stuj063

• Canada

5 years ago

And once again what u stated again is not seen in your terms and conditions. If it is then kindly point it out to me

Stuj063

• Canada

5 years ago

I still consider this as unresolved anyway as definately the right thing to do. Very small amount .3 BTC and u owe it too me anyway with this. If that is sent I would consider this resolved but until then I consider this unresolved as its your guys fault this took so goddamn long. Guarenteed win strategy yeeesh. Thanks again and look forward to seeing what askgamblers has to say. Many casinos deposit in mbtc so u can play in btc on the games. I suggest doing this in the future to avoid this especially if it takes a month to resolve.

Drift Casino

• Representative

5 years ago

Dear Stuart,

Once again I'd like to remind you that the decision of depositing in crypto currency is solely yours.
The currency of your casino account was USD. We have nothing to do with the market value of crypto and I'm sure you are fully aware the casino is not responsible for changes of the market.
We were discussing the amount in USD and we refunded you the amount if USD. I'm sorry you haven't gain the extra profit you're mentioning but note that casino is not a financial or exchange institution. And shouldn't be treated as such.

Drift Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $4,242

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Drift Casino Complaints

See all complaints for this casino

Withdrawals being rejected

Hi there,

I am wondering if you can please help me with a problem I am encountering. I recently joined Drift Casino and after depositing 1000 euros I had a few wins. I tried to make a withdrawals several times to the same card I used to deposit (mastercard debitcard) but each time was rejected. I have used this card without problems on other sites such as LeoVegas/Casumo etc without any problems for both depositing/withdrawals. I uploaded verification of id (passport/card etc) and all were confirmed as fine. However after trying to withdraw several times my status changed to unconfirmed. I got onto their support many times but am getting no answers. I don't know why they can't withdraw onto my card. I was told by one lady to get a visa card and deposit a small amount that way and then try to withdraw. I don't understand the reason why I can't withdraw onto the card I deposited with. I am attaching several files in the hope that you can help me move forward in some way. Any further information that you need please don't hesitate to ask.

Much thanks in advance,

Kieran < personal info removed >