Don't play at Lucky Red Casino!!!

posted on October 20, 2013.

I signed up to do some online gambling with Lucky Red Casino today and boy was that a mistake! I have already had 2 issues with them in ONE day. First being I was trying to find a bonus code I could use to double my $100 deposit. The man was very helpful in getting me one, however I looked into the details of it and you would literally have to win $5,250 to cash ANY money out. That is unachievable and told the man so where he started to be rude and arrogant about the situation. I had already deposited the $100 so I went ahead and just played it (no bonus). So of course not very long later I have not very much money left because this casino refuses to let you win so while playing 3 card poker I upped my bet to $10 on each slot. I received a winning had to where I would win $40 and low and behold their program freezes up. Mind you it had done these previously when I had a winning hand but it was nothing this big so I called the customer support line where the so called supervisor had me on the phone for 30+ minutes then decided he could do nothing, even though he had seen where the game messed up and was "still in progress". He then informed me that he would have to get with IT and I would be contacted back in a few hours and to not play in the meantime. It is ridiculous when you finally win a hand that they have it rigged to where you don't win. If you are losing everything is great but should you win a big hand then they refuse to give you the money. He went as far as saying it was my computer, it had done this about 3 times previous when I won hands. I believe they have it set up this way and then blame it on the customers computers and refuse to pay out.. Think of all the money they are saving if they do this to everyone who is playing during the day. Places like this should be heavily looked at and fined for their unfair payouts or lack thereof.

posted on October 21, 2013.

Hi kinchata, thanks for raising this issue here and at other online sites.

It is being investigated to find out the outcome of the game in question, our support staff have contacted RTG who will need to investigate this further. You will need to be a little bit patient while this investigation is underway.

I also checked the chat transcripts of your specific chat from the 19th to see if the chat agent was in any way rude or arrogant. From what I see here, the chat agent welcomed you in a friendly manner, offered you the type of code you were looking for and explained the terms and conditions and made you aware of the playthrough. The chat advisor helped you to correctly work out the playthrough as you initially got that wrong. However, I don't see where the agent was being rude or arrogant at this point.

If you feel you have been unfairly treated or spoken to in a manner that you do not expect from us then please accept our sincere apologies. Please also note that the casino is not rigged to prevent you from winning nor is it programmed to freeze upon a win occurring.

Our CS will update you as soon as they know more on the outcome of the game as soon as RTG's investigation has completed. Shoudl you need any further assistance in the meantime, do not hesitate to contact our 24/7 support staff should you need anything.

posted on October 25, 2013.

 Any updates here?

posted on October 29, 2013.

 Please, update us, otherwise this complaint will be solved!