Hi there, I am having issues withdrawing my winning from All slots casino. This is my first withdrawal and I understand the need for Identification. The issue I have is that I have advised the Casino I do not have a passport or driving licence and have sent them official goverment letters showing all my details, copy of front and back of my bank card and photo Id, which is my student card and my works Id which shows my photo, name and organisation. The money has now been returned to my account again!
I first requested a withdrawal over 2 weeks ago and when i logged in a week later it had been returned, I had received no communication fro allslots stating why so when I withdrew again I spoke to support who advised it was been processed. I received an email today asking for my driving license even though I have told them I don't have one. I am finding this very frustrating as sent them what I can and happy to send more bills etc but I am getting no where.
This has really put me off these sites and I know that I should have checked withdrawal process but I cant send what I don't have. I cant understand why they cant take this into account when I have sent them other Id which is accepted elsewhere. Any help appreciated.
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