Not willing to verify my account and pay out!

Hello.


5.5.2019 I made a deposit on Sunmaker casino without any bonuses and wagered the whole amount. That wasn't my first deposit on the casino and things before that had gone smoothly. First they wanted to do a source of wealth check for me and I filled a form stating that my used funds were legitimate. Then they started stalling massively and when asked about whats happening they just said there is some kind of security check on my account and they couldn't do anything about that. That continued for almost a month and 5.6 they sent me a email claiming that I haven't (fully) wagered my deposit amount, I replied them that I'm sure that I have wagered the whole amount, and asked if they disagree with me what would be the amount left to wager. They then blocked my account and don't answer anything to me. I have been very patient but now I feel I cant solve this problem myself so I'm asking for your help.

hello my complaint I one cash out 31.01.2019 from sunmaker casino I wait 5 6 day and this money did not come for my bank account I'm asking all day same reply wait until morning I waiting and the money did not come and i've contacted the casino again they asked me my bank statements and i sent it 2 or 3 times my bank statements and this is the answer they give me we sent your money they sent one picture and one referance its number search this for your bank I go to my bank 3 times bank searched these numbers bank could not find this transfer and money and the bank said to me Get back in touch with those who send you money and i wrote again sunmaker casino and she gives me just the same answer We have sent you the money And the problem is in your bank i know %100my bank can't be a problem i all times working same bank deposit cash out and no problem bank problem just a lie made by the casino they didn't give me my money they fool me my money is lost i deposit for same casino 30euro and cash out 20euro just to try and this 20euro came another 1780euro did not come and lost if my money had been sent it would come to me finally the answer and the casino couldn't do anything for that money. thanks for support

(For translation I use) The problem is that the casino does not want to verify my account. According to them, the reason is that they need ID with Latin letters. I live in Russia, and I have a passport in Russian. Driving license I do not have. That is my only one document. The rules are not stated that the document should be in English.

Dear Mr/Mrs, 10 days ago i won a nice amount of money at sunmaker casino. i made a cashout and verifed my account. they never told me anyhing anymore. they are totally not helpful. i didnt violate any of their rules and they are not cashing out my winnings. People you should think twice before making a deposit here...