I have recently had an appalling experience with the company in question.
Firstly, I had seen their advert on TV with the promised £20 no-deposit bonus and I decided to sign up and give it a go.
After playing several hours of live roulette, I had won over £100. I then went on to live chat to ask how much further I had to go, to complete my wagering requirements. At which point I was advised that I had only cleared a small percentage, this was due to roulette contributing 20% towards wagering requirements.
At this point I was directed to a page which stated which games contributed what, in regards to wagering requirements. I discovered the slots were worth 100% of the wagering requirements, therefore I decided to play some slot games aswell as continuing to play live roulette.
I eventually completed the wagering requirements and now all I had to do was wait on my documents being verified. In which after a delayed process they were and I was advised that I could then withdraw £100 maximum from my bonus once I had deposited £20 of my own money.
I went ahead an complied with their rules and advice and submitted my deposit and immediately withdrew my funds and deposit (£120).
After a delayed process of 4 days, I was then informed that my withdrawal request was at the discretion of a management decision. In which, again, I waited to hear a response. To my delight, I received an e-mail stating my withdrawal had been approved.
However, my delight was short-lived after I received a strategically timed e-mail afterwards, noting that only my deposit was withdrawn and my bonus funds had been removed from my account. With the inclusion of the reasoning that: "Due to bonus abusing betting pattern" (T&C 13.2).
But I am absolutely innocent of this and have requested firm proof from the company. I have also advised them I will be contacting their ADR (IBAS) regarding this issue as Casino.com are firm in their stance.
I would now go out of my way to discourage people from using this site as it is simply one big scam. They have no intentions of paying out bonus winnings even if you have tread extremely carefully throughout to meet every demand of their terms and conditions.
I hope this is helpful to people.