Casino Cruise - Delayed withdrawals

posted on January 15, 2016.

Good evening. Firstly to be fair to the casino I have received 4 withdrawals since I registered mid-December. I've also been in contact with their support teams and they have been helpful in responding straight away. I was going to let the matter run it's cause.....however I've since seen some similar complaints being raised online here and some people have received their withdrawals whilst I'm being informed there is still a problem.

I have 5 pending withdrawals totalling over £7K. The first of these I requested on the 9th of January.

I did receive a withdrawal to my account that was processed on the 7th (it arrived on the 13th this week) but all of the others are just pending.

I too have been informed that there are technical problems and although I do actually believe the guys I'm concerned anyway and thought it best to raise the issue here to see if you can help.

If the casino do have a genuine problem with withdrawal system then fine and I'm happy to wait but if other players are receiving their funds something doesn't sound right.

Of the 5 pending withdrawals 3 are from the 14th so I appreciate they probably won't have had a chance to be processed just yet.

Any help appreciated,


posted on January 18, 2016.

Just an update - total amount pending is actually £4,400. Two requests at £2300, and £1699 and another just over £400. It's the first two that are 'late'.

I've received some info from Michael VIP manager today who states all requests have been marked as Urgent and passed to Finance department.

I'll keep this post updates once I see what happens with that.

posted on January 18, 2016.

The reason for the change was that I performed a roll back for some of my pending a on Sunday - lost a few quid so decided to stop. I didn't touch the oldest two from the 9th and 12th respectively.

posted on January 19, 2016.

Dear ballazz,

I have been advised by our Customer Support that your funds was sent yesterday (18.01.2016). We apologies for the inconvenience regarding this matter.
The back office problems have now been fixed and we are working overtime to catch up with the back log.

Again, apologies for the delay and thank you for your patience.

Kind Regards,
Casino Cruise

posted on January 20, 2016.

Thanks for getting back to me. Yes I can confirm funds now received.

I wish there hasn't been a problem as I knew if the funds were sitting there I would have succumbed to a bit more gambling which I did. Should have been more patient I guess.

Anyway that's 7 withdrawals I've received and happy with the fairness of this casino. I would recommend to others.

Happy for this to be marked as resolved.

posted on January 20, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.