26th June 2018. Fast Bank Transfer ((Wire Type)withdrawal was initiated for 4723.28 EUR to my bank account. This withdrawal method used previously with payment arriving in my account within 24 Hours in my Bank account.
27th June 2018 Approved confirmation email received and expect funds in 2-4 business days. I confirmed with support that it is approved and the money is sent.
29th June 2018 - Contacted Support said was approved and money sent on 28th June 2018. That is ok but contradicted support conversation from previous today. Email trail stored to support this.
3rd July 2018 - A smaller withdrawal that I made on 27th June 2018 which was approved on 28th June 2018 arrives in my bank account using same transfer method as the first withdrawal made the day previously.
3rd July 2018 - No money received in account. Contacted support they sent me a payment confirmation voucher details all correct on the form for my bank account / bank name / Beneficiary and swift code. Payment looks to be transferred by Kalixa Accept Limited party's payment provider.
4th July 2018 - No Money Received in account. Went to Banks head office in the city with "Payment confirmation" that party provided - Remittance centre looked at the "payment confirmation" check all details correct. Checked their system no transfer of such in their banking system and no transfer as such pending.
Support state they are aware of my case and they are giving it high priority. No time frame was given, what they are working on or how they intend to resolve this.
Summary - I receive Wire transfers daily into this account from all over the world max time is 24-48 Hours. Note the second transfer that as withdrawn one day after the original and approved one day later arrived in my account using same method to same bank on 3rd July 2018.
No real resolution or intentions from support given as of now.