Atlantis Gold Casino - Delayed Payment on Approved Withdrawal/ No Customer Support Evident

Hi

Our Accounts Team confirmed that they contacted you directly regarding your cashout request. And they are waiting for further updates from our processor. Apologies for any inconvenience.

Standard canned casino reply. It is apparent they did not read the complaint in which I wrote that the last written correspondence from the "Accounts Team" was, in what is appearing a stall tactic, on 08/11/14, when it was a redundant question in which card to credit.

If they are aware of a problem with the processor....and this seems to be a commom excuse...is why not take the iniative and contact the processor instead of "waiting." The casino seems to be allowing their processor to damage the reputation of the casino, dictate their longevity as a casino and thraten the very jobs of their much-fabled Accounts Team. The casino needs a reminder that once you have an unsatisfied customer, the offended will possiby express this to the thousands who are registered with ASKGAMBLERS, along with the thousands who are registered with other casino blogs, which many have dual memberships.

Not yet resolved and hopefully will reach resoluttion by the weekend.

Hi Greg,

We understand that these could be frustrating. Rest assured that our Accounts Team is constantly doing a follow up with our processors. Thank you for your understanding and patience.

Suggestion: Get rid of the processor, they've caused you harm for over a year (as noted in previous complaints where "the processor" is the culprit)....Try the Lotus groups', their turnaround has never exceeded two weeks in my experience...Not satisfactorily resolved

Appears I have one hour left in trying to resolve this complaint. I was playing off my cash balance at Atlantis Gold last night and a message popped up with the "Please be patient..." spiel along with the "rest assured that constant follow-up was being done.' I'm not feeling rested or assured. I think the casino is going to let this complaint die on the vine in this site (I do appreciate that ASKGAMBLERS has the power to put the fear of God, in as much that casinos will respond on this site instead of responding to the customer, directly, to avoid the skepticism of any of this site's users from ever depositing their casino in the future). This complaint has not been satisfactorily resolved and since the time limit may not be renewed, I will go on personal experience to state that other potential depositer's get written assurance that this casino, should the player win, pays out as advertised, in the speedy manner, that they almost lewdly lure you to believe, in their advertisement. Based on previous complaints I am playing fair and not using false or fake evidence to warn others. Again, that you ASKGAMBLERS for having an avenue for its users to voice their concerns.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

@gclaramo,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Based on evidence that we received from casino management we can confirm that player was fully paid. We consider this complaint resolved and closed.