Casino Cruise - Delayed payment of $3300, then account suspended

Jodie Armstrong Australia
posted on January 14, 2015.

I originally won an amount of around $3000 which I had as a pending withdrawal but eventually before the required time I had rolled it all back and lost the lot. I then managed to deposit again and increase my money and then withdrew $4100 as two separate transactions of $3300 and $800. During this time I had received emails to confirm my identity which I did and got responses saying that it was all fine and withdraw would happen soon. After 72 hours I received an email stating that I was now on the VIP LOST and it came with benefits, one of which offered me a return on any money I lost if I chose to cancel my withdrawal and play again. After waiting 4 days I then emailed support and heard nothing back. Have since sent another two unanswered emails and also tried calling the number provided which informed me that the service didn't exist!! I then went into the casino and tried rolling back the withdraw amount which it let me, I then re withdrew 2500 and was going to play with the other 800 while lying these ridiculous times only to be told that my account has been suspended and I cannot play, but that I should withdraw the funds.... Again!! Have emailed and asked why and have still heard nothing back!!

Jodie Armstrong Australia
posted on January 16, 2015.

Cruise casino have since withdrawn the funds back to my card. I am still suspended from the casino though and have no clue as to why.

posted on January 18, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.