Ag Awards

5Dimes Casino - Delayed payment of $1500

Complaint Info
Disputed casino 5Dimes Casino
Reason Delayed payment
Amount $ 1500
wunbar United States Message
Posted on May 9, 2016

I requested a payout for $1500 on April 25, 2016 (courier check) . It was approved the same day but now they tell me there is something going on with the processor and they are unable to submit the check at this time.
They tell me to keep checking back, there is no specifics given. According to them I can not request anymore payouts until I receive my first check.
Seems like stall tactic to me with them hoping I will gamble away any winnings I have. I have experienced delays like this with other online casinos but never from 5 dimes. Is anyone else experiencing the same problem?

Posted on May 13, 2016

Dear @wunbar,

Please let us know if there's some update on your issue.

wunbar United States Message
Posted on May 15, 2016

I received my check via Fed Ex on May 11, 2016. I put in another request on May 7,2016 for $3000.00.

This is the response I received:

May 12 (3 days ago)

to me

Your last check was requested 5/7/16, normally you can request a check every 7 - 8 business days as there is a delay with the checks, at the moment you are required to receive the previous one before requesting a new check.

I would recommend you to use options like DCFA, CCFA, money Gram or bitcoins,

Bitcoins is an excellent option, if you understand how to use it, you will see that it is very simple.

Best regards,
5Dimes Casino & Sportsbook
Customer Service Department

----- Original Message -----

From: wunbar
Sent: 12/05/2016 8:04:47 AM

May 12 (3 days ago)

to Payouts
Please let me know the information you require for DCFA (debit card transactions) for payouts.

May 12 (3 days ago)

to me
Dear Customer,

The information we need is the following, however we are not processing DCFA payouts until further notice

This email has been sent to you upon your request to enable payouts through Debit Card Funds Application. Please read all DCFA rules. By responding to this email, you indicate full acceptance and understanding of all DCFA terms and conditions.

Please respond with accurate information the form below. Once this data is received, you will be allowed to request payouts to the information provided. To officially submit your payout request, you will also need to include in this email your sports account username and password and the amount you wish to withdraw.

The details we require are the following:
- First Name on Card*:
- Last Name on Card*:
- Street Address*:
- City*:
- State*:
- Postal Code*:
- Country*:
- Email address*:
- Phone number*:
- Card number (no spaces):
- Expiration date (exactly as shown on card):
- Issuing Bank Name:
- Currency in US Dollars or Canadian Dollars:

*Must match information registered in your sports account.

To use another debit card in future payouts, another email with the new card details would be required.

IMPORTANT! Please note that we are not able to process a Debit Card Funds Application payout to any Credit Union, TD Bank and PNC Bank. Frozen funds or any other type of complication with your card due to data mismatches or due to the attempt to use prepaid cards, reloadable cards, credit cards, gift cards or any other type of card that is not EXACTLY a debit card associated to a bank account under your name, will not be the company?s responsibility and assistance on this matter is limited.

If you have any questions regarding your payout or any other matter feel free to include it in your reply.

For more information on Debit Card Funds Application payouts, please click here, contact our Customer Service Staff via Live Help or call 1-800-430-5896.



5Dimes Group

5Dimes Casino & Sportsbook
Customer Service Department

Now easier than ever you can visit us on !"

I explained to them I was not interested in Bitcoins and I did not see any need to send them the information on my debit card if they were not able to process at this time. I did a lot of research and read many reviews about online casinos from your site and also Casinomeister. Unfortunately I learned the hard way that there were some very disreputable casinos out there. I thought 5 Dimnes was one of the good ones as I heard about payouts being processed quickly (24-48 hrs). Can you please help me get my money?

wunbar United States Message
Posted on May 15, 2016

Not sure if this is a coincidence or not but since posting here I actually received a call today from a Five Dimes representative (1st time receiving a call from them, in the past it was either live chat or email).
He stated there was some problems with processor but they have the issue resolved. Tomorrow he is going to request that I receive a VIP check for $5000.00 (normally there is a $3000.00 limitation).
I'll keep you posted

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