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Omni Slots Casino - Delayed 1,000 AUD Payment

RESOLVED
Complaint Info
Disputed casino Omni Slots Casino
Reason Delayed payment
Amount $ 1000
Posted on February 22, 2018

I requested a withdrawal on the 1st February of $1000. My documents were approved on the same day.

On the 5th February I was sent an email saying my withdrawal was delayed as they faced a hurdle with new Australian legislations and my withdrawal should be processed ‘within a few business days’

On the 7th February I replied asking for an ETA which was replied by saying that was not possible as they did not know yet.

Yesterday I still had not seen my withdrawal or heard from them so I emailed again asking. I was told:

‘Sorry to hear that you have not received your bank transfer yet. The issue effecting Australian bank transfers was resolved and it was my understanding that your bank transfer had been sent again.’

They requested bank details again which I had already provided. I however again provided them and requested an ETA. I was told:

‘Thank you for these bank details. I will forward them to our payments team to arrange a new bank transfer.

Right now I cannot give an exact timeframe but I will email you when it has been done.’


Their website states that bank wires are usually completed within 24 hours. It has now been over 24 hours since I have submitted my second request and not heard anything.

It has been how been 14 business days since I initially made my withdrawal request.

I would like to continue playing on the site as I really enjoy it however this delayed payment is not giving me much faith.

Posted on February 22, 2018

I would like to add that about 4 hours ago (a day after a initially submitted this) that I received an email saying my withdrawal bank transfer had been complete.

I will confirm the result satisfactory when I receive the money in my bank account.

Posted on February 22, 2018

Dear Brittanylh,

Let me first apologise for this delay, because this is not what we want to be.
We always try to payout asap and clearly this has not happened here.

I investigated you case and I can see that your payout bounced due to compliance reasons.
We now executed it again and in the meantime we are already working on adding extra payout features to our banking options.
During the next week we will add credit card payouts and Neosurf to our portfolio.

I will contact you after this message to keep on top of the problem and will retain you for the delay.

We hope you "keep on spinning" with us !

Kind regards,

Christa

Posted on February 23, 2018

Thank you for your reply Christina and looking into it for me.

I can confirm that I have now received the withdrawal into my bank.

I also recieved a very nice email from the managing director appolozing and crediting my account with a generous bonus which I am very grateful for.

Thanks for all of your help and I’m sure I will continue to enjoy Omni Slots

B

AskGamblers
Posted on February 23, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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