I would like it to be known off the bat that Drake casino, to my knowledge is NOT a rogue Casino!! It is a very good Casino and I did NOT want to file a complaint originally! I would like it to be known that I would not be filing this complaint had support at Drake casino been more willing to help. It is now the 14th business day and 21 days after I initiated a withdrawal at Drake Casino. Around the 7th business day or so I began to contact Drake Casino support as I was becoming worried about my bank wire withdrawal taking so long. I read online that Jay Drake Casinos manager said that it usually doesn't take longer than a week. So for days I would go to support asking for a wire trace to be initiated, but was only told that everything was ok and that they would not initiate a wire trace. At one point I was told by one member of support that they would initiate a wire trace by the 10th business day if I had not received the money in my account by then. The 10th business day came and Drake casino would not honor what "Kelly" from support said as it was still within the 12 business days. The next day (11th business day) I took it upon myself to ask Drake Casino Payouts team if they could check the info the wire transfer was sent to and let me know what the info was. Drake casino payouts team checked and sent me the info the wire withdrawal was sent to but with the response: was the info correct for an INTERNATIONAL wire?
I was sure it was as I had withdrew from Winaday casino on several occasions international bank wires with just such info. But I double checked with my banks wire department just to be safe and sure enough: the routing number I used was my local routing number and there was a special international routing number for international wire transfers.
I quickly contacted Drake Casino with this info as well as the proper Routing number and was told that their third party bankers would send the money back to the casino if it was the wrong info. I checked this Monday the 22nd and Drake casino stated that their third party bankers had received the funds back but that I would have to wait till the funds were returned to Drake Casino, and then they would be returned to my Drake Casino account, and then I could initiate another Wire withdrawal!! And wait another possible 12 days!!
Drake casino support has not been very friendly or helpful throughout this ordeal. I was told at one point that my fee of $60 for the wire transfer withdrawal would be refunded but then was later told that I was not going to pay for the returned money but that the full $2793 I won would be put back in my casino account. Why should I pay for a returned fee, or even the $60 fee after waiting so long and not getting my money!? I was not aware that the bank wire was an international one or that my local routing number wouldn't work (as I said Winaday Casino had sent me several international wire transfers to my local routing number). In short I would like my money already, service with Drake has been poor and it had now been about 3 weeks and no one can tell me how much longer this will take!? In the meantime, money that I counted on days ago, won't be here for at least a week at earliest!! I do not understand why Drake has to wait to receive their funds before refunding me, if their bank has the funds as they state and are sending the funds to Drake Casino shouldn't they just resend the wire to the correct info?! In the meantime I have to wait longer just so Drake can get their money!! 3 weeks so far and no money, I only hope that my money comes in soon!! And no Drake Casino to my knowledge is not a Rogue casino, they are just a good casino with a poor attempt at helping a very odd situation that could not have been foreseen!!