High 5 Casino - Lack of Customer Support

I usually had a good experience with High 5 Casino and think they are one of the better casinos out there... Until you have an issue or need support. I had an account and for the life of me could not make any deposits. I contacted support and explained the issue many times and they could not resolve it. I was then told by Fabien my account was deleted and to create a new account with a different phone number. So I did, and then the new account was restricted and I couldn't make any deposits or play or anything. So I contacted support and explained the situation and then they unrestricted the new account and I had got fully verified. i was finally able to make deposits and play and everything was good! Or so I thought. I ended up winning $500 and when I tried to redeem it refunded it to my account and again my account was restricted. I reached out to support and received a generic response stating "after a comprehensive review we have closed your account". However, I don't believe they did a review or looked into the situation at all because if they had they would have seen that I reached out to support, they instructed me to create a new account, and then they unrestricted the new account. The terms state if you have multiple accounts to reach out to support. Which I did multiple times and did times and did everything within the terms and conditions. They took my deposits no problem and everything was fine until I won and tried to redeem. I would just like to know what I did wrong? Or have a fair review of the matter. But I cannot get a reasonable response or any help from support.