I joined High 5 Casino, a sweepstakes coin casino. I received an email (attached) that I had 5 Sweepstakes Coins to claim. I followed the link, clicked on "redeem." The SC never appeared in my account. I attempted to email the address provided and received an email delivery failure 1 minute later stating that email does not exist.
Complaint Info

Dear High 5 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
High 5 Casino Complaints
- 1 of 10 resolved
- 2 days avg response
- 4 days avg complaint life
- 748 USD avg amount
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Unresolved
High 5 Casino - Did not credit my deposit and refuses to refund me
$175
Unresolved
High 5 Casino - Did not credit my deposit and refuses to refund me
On June 14, 2025 I made a $175 deposit at High5Casino using my checking account via Trustly, their payment processor. I received a confirmation email ...
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Unresolved
High 5 Casino - High five casino closed my account during redemption of winnings
$800
Unresolved
High 5 Casino - High five casino closed my account during redemption of winnings
My account was closed after trying to redeem about $800 worth of winnings. Everything was done correctly. I entered in my information and social ...
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Unresolved
High 5 Casino - High 5 verification issue
Unresolved
High 5 Casino - High 5 verification issue
I have been playing on high 5 for some time now. I won a significant amount of money this time and though it says my account is fully verified they ...
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Resolved
High 5 Casino - Lack of Customer Support
$500
Resolved
High 5 Casino - Lack of Customer Support
I usually had a good experience with High 5 Casino and think they are one of the better casinos out there... Until you have an issue or need support. ...
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