Zula Casino - Refusing to verify account and delaying payout - Complaint Unsolved

mfatafehi04

I am filing this complaint against Zula Casino (operated by SCPS LLC / Blazesoft Ltd) due to unfair treatment regarding account verification and payout delays.

I have submitted all required documents multiple times, including full bank information and ID, exactly as requested by Zula’s support team. Despite this, my documents are either ignored or I am asked repeatedly to resubmit the same paperwork. This has been ongoing for several days/weeks with no resolution.

According to Zula’s own terms, verification and payouts should be processed within a reasonable timeframe. Instead, I have experienced continuous delays and vague responses that appear to stall the payout process. I believe this is an unfair practice and a violation of fair play principles.

I am requesting:

1. Immediate confirmation that my documents have been received and accepted.

2. Completion of my account verification without further unnecessary delays.

3. Prompt release of my pending payout.

I am submitting this complaint in good faith and will provide any further evidence (screenshots, emails) upon request.

AskGamblers

Dear @mfatafehi04,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

mfatafehi04

Hello,

The dispute amount is $2013.

Thank you so much for your help.

mfatafehi04

Hello,

FYI Zula Casino just finally reached out after 10 days but they told me from the beginning it's going to take 3 to 7 business days. They didn't say anything about it's going to take or might take longer than usual. Now they want me to submit another application because my bank account number does not match which is a lie. I sent them my bank statement and a letter from my bank that showed my bank account number routing number and membership number. I just resubmitted my application again and they said it's going to take 3 to 7 business days again. It's quick for them to take my money when I deposited to play and I don't know why they doing this.

AskGamblers

Dear Zula Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Zula Casino - Refusing to verify account and delaying payout

Complaint Info

Disputed casino

Reason

Amount

$ 2013

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