Account locked for unexplained reasons for 2 months

REJECTED

Complaint Info

Disputed casino

Rolla Casino

Reason

Verification issues

joffyy Message

Dear Askgamblers,

I signed up with Rolla casino and made some deposits. I have not had a win at the casino, all my deposits have been played down to £0 balance.

A short time after I started playing there, I was asked to provide source of funds. After a bit of to and fro, the casino accepted this and reopened my account.

A few days later my account was locked again. I was told no more information other than "the account is under review by the relevant department" or something of that effect. This was around 2 months ago now. Normally I would not care and just move on with another casino, but I do have cashback ready to claim with Rolla from their 10% offer. I lost fair and square and now I am still not able to log in and claim my cashback.

I hope askgamblers can help me find out what is going on.

Kind regards, Jonathan

AskGamblers

Upon reviewing your complaint AskGamblers Complaints Team reached to the conclusion that it does not contain sufficient information and facts and therefore we are not able to get a clear idea of your issue. And if we are not able to understand your issue in completeness, it means we would not be able to help in the best possible way and offer adequate solution. Please, feel free to submit a new complaint, but this time make sure to state as many details and facts as possible and to support your claim with the relevant evidence if any. Such an additional evidence and details for example could be screenshots and/or copies of your email correspondence which you might had with the relevant casino team in regards of your issue.

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