My redemption with Zula Casino for $100.00 says “paid” on the website l but I have not received the money in my bank account where it was supposed to be sent. The withdrawal was made August 5, 2025 at 4:36PM and the transaction ID #120248924-1. My Zula player ID is120248924. I have tried contacting Zula Casino regarding this matter by email but the only response I’ve gotten over the past 2 weeks is that they are working on it to no avail. I also have the screenshots showing that the redemption for $100 is supposed to go to my bank account ending in 6208 but I didn’t receive it.
Complaint Info
Dear Zula Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Zula Casino Complaints
- 3 of 19 resolved
- 2 days avg response
- 4 days avg complaint life
- 6,689 USD avg amount
-
73 hours left
Zula Casino - Redemption request not going through and account locked for security
Open73 hours leftZula Casino - Redemption request not going through and account locked for security
I received an email from Zula saying my account was undergoing a security check, but it’s been 2 months now, and they haven’t unlocked it or ...
Read more -
Unresolved
Zula Casino - Jackpot won denied redemption and closed account
$26,000
Unresolved
Zula Casino - Jackpot won denied redemption and closed account
Hello, I’ve spent thousands here at the Zula. I won about 26k. Tried to redeem then they wanted to do “reverify my account” then asked me for a ...
Read more -
Unresolved
Zula Casino - Yet to receive redemption
Unresolved
Zula Casino - Yet to receive redemption
My redemption with Zula Casino for $100.19 dollars has been approved and said “paid” on the website for over the 7 business days, which is over ...
Read more -
Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
$1,000
Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
I deposited 1000 dollars into my Zula account because of a promo offering a free 1000 on top. After playing for a few hours, my account was locked out ...
Read more
Have trouble with Zula Casino?