Zula Casino - Help Delayed payment

UNRESOLVED

Complaint Info

Disputed casino

Zula Casino

Reason

Delayed payment

Amount

$ 100

Envylola

My redemption with Zula Casino for $100.00 says “paid” on the website l but I have not received the money in my bank account where it was supposed to be sent. The withdrawal was made August 5, 2025 at 4:36PM and the transaction ID #120248924-1. My Zula player ID is120248924. I have tried contacting Zula Casino regarding this matter by email but the only response I’ve gotten over the past 2 weeks is that they are working on it to no avail. I also have the screenshots showing that the redemption for $100 is supposed to go to my bank account ending in 6208 but I didn’t receive it.

AskGamblers

Dear Zula Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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