Hello,
I am owed $300 for 2 weeks now. It says to allow for 0-72 hours for payouts to be processed and its been 8 days now. They do not respond to my inquiries about it. I have looked and saw many complaints about payout speed for this casino, wish i had looked BEFORE depositing.
The payout method is skrill, which is instant-but they need to process it first which i don't think will ever happen without some help
Complaint Info
This comment is for @askgamblers: how come you do not mention these 11 UNRESOLVED payout issues in your review of this casino? Do you really think this: "To redeem prizes, just go to the Cashier and make sure you collect enough Sweeps Coins to do so," is a true statement to have in your review and not mention the countless players waiting 14-30 days for a redemtion?
Also how can you purportate this lie in your review? Is this accurate going off players experiences: Withdrawal Times
EWallets: 0-48 hours
Bank Transfers: 3-14 days
Cheques: Not offered
Card Payments: Not offered
Pending Time: 24-96 hours
Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
The Money Factory Casino Complaints
- 1 of 23 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 1,373 USD Avg. Amount
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Unresolved
The Money Factory Casino - 6 months and still nothing
$110
Unresolved
The Money Factory Casino - 6 months and still nothing
I redeemed my cash price about six months ago, on August 23, 2025, and still nothing. Still get generic answers. I asked him if anything was wrong and ...
Read more -
Unresolved
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
$4,000
Unresolved
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
I won over 4000 dollars Jan 22.26 and submitted my redemption in which they said I would receive within 3 to 5 days and still haven't gotten it and ...
Read more -
Unresolved
The Money Factory Casino - Waited and waited
$1,100
Unresolved
The Money Factory Casino - Waited and waited
I am filing this complaint against The Money Factory for a $1,100.00 redemption initiated on September 11, 2025.When I originally submitted my request ...
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Unresolved
The Money Factory Casino - Slow redemption
$500
Unresolved
The Money Factory Casino - Slow redemption
I have been waiting 23 days now for redemption. I've emailed support and used live chat with no resolution. I keep getting the same answer that it ...
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