so this morning i contacted live support asking about my free spins and withdraws and was so fed up by the run around i did the big no no and made a "threat" towards planet 7. i.e. charge back to my credit card. so at this point i have no idea whats going to happen with my account. i did profusely apologize but the damage was done. planet 7 terms and conditions state : If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies. but i am unsure what happens with my winnings. also i should mention i did not do a charge back i was just really upset by this whole process from waiting 52 days for an approval of my withdraw, unauthorized charges made to my credit card, un able to collect my free spins, comp points, bonuses, coupons, or make a deposit, my account being audited, rude customer service, and getting the run around reguarding my account i just blew up. so with that being said i will update again once i found out whats going to happen with my account. the amazing part is that because i made a "threat" the decision will be made tomorrow! amazing! that will be the fastest response ive ever received from them. i have added the chat transcript below. also i would like to add that i have been a loyal member of planet 7 for years and have never had these types of issues. i do not advise you to make threats towards planet 7. if your are mad or upset dont contact planet 7 until you have calmed down.
Chat started on 04 Mar 2018, 11:34 AM (GMT+0)
(11:34:08) *** Lauren joined the chat ***
(11:34:08) Lauren : i am trying to make a deposit and the credit card button is gone i was told to come back in 24 hours and try again and im still unable to make a deposit
(11:34:20) Deposit Assistance Manager : Welcome to Deposit Assistance. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
(11:34:40) Lauren : i am trying to make a deposit and the credit card button is gone i was told to come back in 24 hours and try again and im still unable to make a deposit
(11:34:59) *** Troy Cypress joined the chat ***
(11:35:03) Troy Cypress: At the present time your account is being audited, while this process is taking place the system will restrict your deposit options. We apologize for the inconvenience. I can place a request to follow up on the status your account if you like and you can check back later with us. If there is any relevant feedback we can provide, it will be available then.
(11:35:57) Lauren : thats exactly what i was told yesterday thats why i am back so is there any feedback why my account is being audited?
(11:36:28) Troy Cypress: Lauran, I am afraid this is not an issue to be solved immediately.
(11:36:46) Troy Cypress: We will be contact you once the upper management has made a decision about the account.
(11:36:56) Lauren : teddy douglas told me to come back in 24 hours
(11:37:24) Lauren : this has been going on for 10 days now
(11:38:03) Lauren : im un able to access my free spins, deposit, bonuses, coupons, or comp points.
(11:38:39) Troy Cypress: Lauren, it can take another day or another 10 days. I mean no hustle to you, but it is nothing we can do. We are waiting for the decision.
(11:38:44) Lauren : why is my account being audited?
(11:39:59) Lauren : i havent had any issues with it i made a deposit last thursday used free spin friday and then for some reason on saturday last week theyn deceided to audit my account. why?
(11:41:38) Lauren : at this point imready to do $1,000 dollars worth of charge backs to my credit card and let planet 7 keep the $950 withdraw. this is ridiclous.
(11:42:07) Troy Cypress: I think exactly this behaviour was the reason for the temporary restrictions.
(11:42:25) Troy Cypress: I think you need to understand that this attitude will not bring you any resolution but more hustle.
(11:42:35) Troy Cypress: I have to report this threats now.
(11:43:11) Lauren : i waited patiently 51 days for an approval of my withdraw and it was never approved planet 7 doesnt know how to conduct business imonly acting this way because planet 7 doesnt go by its own terms and conditions
(11:43:33) Lauren : wouldnt you be upset?
(11:44:15) Troy Cypress: Lauren, you are trying to blackmail me by your threats to get this issue resolved the way you want it to.
(11:44:27) Lauren : tawni and sana both have been trying to get this resolved for almost a month now and yet im still having issues.
(11:44:35) Troy Cypress: I do understand that you are upset but I need you to cooperate with me.
(11:45:17) Lauren : your right im sorry its not your fault. im just upset ive been waiting so long.
(11:45:40) Troy Cypress: So,
(11:46:10) Troy Cypress: If you have withdrawal request, I can not help you because I am only authorized to help with deposit inquiries.
(11:46:26) Troy Cypress: I will need to transfer you to customer support.
(11:46:36) Troy Cypress: The reason, you are not able to deposit,
(11:46:41) Lauren : im really sorry for my behaviour
(11:47:08) Troy Cypress: I see that this kind of intense conversation is not the first time you are having with one of our representative.
(11:47:29) Troy Cypress: Hence the reason is that your account is being reviewed by the upper management.
(11:47:50) Troy Cypress: Genuinely, I am telling you that I can not help you with manual deposit, until the decision is made.
(11:49:01) Lauren : its being reviewed because there where $90.00 worth of charges made to my credit card that where not added to my planet 7 account. they refunded the charges back to my credit card and are now auditing my account but they are taking a long time. and as ive said ive been patiently waiting 51 days for an approval of my withdraw.
(11:49:51) Lauren : i am truly sorry for taking my anger out on you thoug. it is not your fault.
(11:49:52) Troy Cypress: So, what I can do for you,
(11:50:03) Troy Cypress: I will talk someone who can make a decision about it for you.
(11:50:15) Troy Cypress: And inform you about the result if yuo come back tomorrow these times.
(11:51:36) Lauren : if because of my "threat" which im really sorry about causes me to not be able to play at planet 7 anymore am i still able to play at its sister casinos?
(11:52:27) Troy Cypress: Lauren, I am really not feeling comfortable of making any promise.
(11:52:44) Troy Cypress: I will discuss this tomorrow with someone who can make the final decision and inform you.
(11:53:05) Troy Cypress: Until then, I genuinely ask you to wait for it patiently.
(11:53:17) Lauren : ok.
(11:53:40) Lauren : again for what its worth im really sorry and i hope you have a great day.
(11:53:42) *** Lauren has rated the chat Good ***
(11:53:52) *** Lauren left the chat ***