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Vegas Mobile Casino - Delayed payment


Complaint Info

Disputed casino

Vegas Mobile Casino


£ 60

Inactive user
Posted on October 11, 2016

so when i deposit and lose there is no problems but you dare to win and wow you get nothing but trouble i put in a withdraw on the 5/10 and on the 10/10 it still only pending and i get attitude and nowhere when try to find out when will be paid

Posted on October 12, 2016

Dear Sir/Madam,

Thank you for informing us about the issue raised regarding one of our clients.

As we can see our client have requested a withdrawal of £60 on the 5/10/2016. His withdrawal request was paid by our side on the 10/10/2016.This was completely in line with our Withdrawal policy, which is clearly stated in our terms and conditions: https:­//w­ww.v­eg­asm­obi­lec­asi­no.c­o.u­k/­cas­hie­r/w­ith­dra­wal­-po­licy/

Please consider that withdrawals take 3 working business days (excluding the day it was requested) to be reviewed and processed by our Finance department.

We would like to apologize if you our services did not meet client’s expectations.

Hoping that you find the above information useful, we wish to invite you to contact the Support Team for any inquiries that you might have regarding your player account, we are always here to help our players.

Inactive user
Posted on October 12, 2016

Yes i have been paid now but was told processor was broke it would be paid sat ,then on sat was told that department wasnt open so if there was confusion it was caused buy your so called support staff, but if you say i was treated fair then i was and good luck to anyone who plays on this site ty

Posted on October 12, 2016

Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.

Thank you all for your cooperation.