Thank you for informing us about the issue raised regarding one of our clients.
As we can see our client have requested a withdrawal of £60 on the 5/10/2016. His withdrawal request was paid by our side on the 10/10/2016.This was completely in line with our Withdrawal policy, which is clearly stated in our terms and conditions: https://www.vegasmobilecasino.co.uk/cashier/withdrawal-policy/
Please consider that withdrawals take 3 working business days (excluding the day it was requested) to be reviewed and processed by our Finance department.
We would like to apologize if you our services did not meet client’s expectations.
Hoping that you find the above information useful, we wish to invite you to contact the Support Team for any inquiries that you might have regarding your player account, we are always here to help our players.
Yes i have been paid now but was told processor was broke it would be paid sat ,then on sat was told that department wasnt open so if there was confusion it was caused buy your so called support staff, but if you say i was treated fair then i was and good luck to anyone who plays on this site ty
Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.
Thank you all for your cooperation.
Vegas Mobile Casino complaints
- 2 of 2 resolved
- 2 days avg response
- 5 days avg complaint life
- 37 USD avg amount
Vegas Mobile Casino - Withdrawal of funds unjustily refusedResolved
Vegas Mobile Casino - Withdrawal of funds unjustily refused
On Monday 30th January I registered with Vegas mobile casino & I made 3 deposits of £25 each with a bonus of 2x £25 1 £6.25 2x £12.50. I spent ...Read more
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