I have been trying since the 14/07/2015 to withdraw my winnings from my All Slots Casino Account I have been dealing with 3 different Floor Managers the current one being Anthony who has been the most helpful but unfortunately even he cannot tell me why my withdrawal has not been paid out being in the amount of $5,000.00 aud.
I have supplied all the required documentation plus additional documents that were not even requested and I have in fact emailed these documents over 5 times now as the first 8 days they kept saying they had not received them.
I have been told that my ID has been confirmed and I can now have my payment processed to log on and accept I tried logging into my account and it is locked so I called back to be told my account has been closed. Then I call and get Anthony who had me resend all my documentation once again and he confirmed he personally was taking them to the security team. Then he told me they are saying there is a delay in paymets by 400 + so it can take sometime I find this very unacceptable and understand Anthony does not manage the security departmet and he is trying his best to have my ID vertified but even he said yest he does not know what to tell me as the security team said they will get to it when they can.
Can you please assist me in anyway in finding out why my withdrawal and ID verification has not been done.
I can forward any email correspondence and documentation supplied at your request.
Thanking you in advance for your assistance in this matter.