Ag Awards

Ruby Royal Casino - Declined Withdrawal Without Explanation

Complaint Info
Disputed casino Ruby Royal Casino
Reason Declined payment
Posted on February 2, 2015

I requested payout from Ruby Royal casino a few weeks ago. Called the 844 # and a guy by the name of Jason told me payout request will be denied until a 60 day security check is completed and to contact the finance department by email for further questions. Not sure what the deal is with that, I given all requested documents and recieved an email stating that all documents were approved prior to payout requests. Several emails have been sent to the finance department requesting information about the 60 day hold. Have yet to recieve a response.

Posted on December 15, 2014

Dear @Durnels,
Any update considering your complaint? Thank you.

Posted on February 2, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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