Complaint #5 Golden Spins Casino

Declined to pay and closed my account

By Phetphailin W.

10 years ago

Message on forum

This casino refused to pay, they said Only US players only, but theres many lots of many countries to choose inorder to create the account...im from norway, which i did create an account finished and i called them and if they could check my account, i played with 10 free real money... and i won up to 275 dollars which is not easy to win up like that, im so very dissapointed and kinda angry... or very angry... but i tried to talk nice on the phone...they now have closed my account. and that i will not be able to deposit and withdrawal the 275 dollars.... its like a golden spinns casino TRAP... please pay memy money but first reopen thr account and please pay me, cuz i know whats going on in this casino, and its very WEIRD!!.....be aware of this casino, GOLDEN SPINNS!!....

Disputed Casino Golden Spins Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

10 years ago

Based on bonus terms of Golden Spins Casino is clearly stated that no deposit bonus offer is available only for players from US. We consider this complaint resolved and officially closed.

Golden Spins Casino

• Representative

10 years ago

Hello,

We apologize for any confusion made during your time with us. We understand that it can be very frustrating not able to withdraw the amount that you've fairly won! But unfortunately, due to our casino policy, our Terms and Conditions for the $10 Free Money promotion clearly states that it is only available for US players. Here is our link to the Terms and Conditions of the $10 Free Money: http://goldenspins.eu/support/free-money-bonus-terms-and-conditions.

To prevent any further problems similar to this, we will notify everyone who is promoting our bonus code to state clearly that our bonus code is only available for the US.

Again, we apologize for any inconveniences made.

Best regards,

Lisa

AskGamblers

• Support Team

10 years ago

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

AskGamblers

• Support Team

10 years ago

@fb_908006245973072,
Any update regarding your complaint? Thank you.