I have started playing at Jackpotgrand in July 2014. After depositing around $1200 they gave me VIP status. Meanwhile I sent back faxback form and self-prooving documents, and they accepted them.
In early August I was lucky and won $6500. I saw that they pay me in installments, it is OK. After week I got $1500. I made $1500 withdrawal again, but after two weeks I saw that requested amount in my balance again, and they sent me an email that my withdrawal request has been denied and the review of it can take up to 90 days.. How is it possible?? They approved my first withdrawal and payed me $1500. It seems that they don't want to pay me more than I deposited, it is very unfair.
I replied to their email and asked what is this review, how they think to keep back my money for five months, but nobody answered me. Please help me to solve this issue. My username is lazar54.