Ag Awards

WinPalace Casino - My second payment was declined without a reason

Complaint Info
Disputed casino WinPalace Casino
Reason Declined payment
Amount $ 500
brownsug1984 United States Message
Posted on February 14, 2015

I want to know why WinPalace casino denied my second withdraw. I had requested a withdraw of 950 dollars on 8-29-14. 5 business days later I got a email saying that my withdraw was approved, but only for 500 so I was thinking maybe I have to get the rest in installment payments. On that same day I put another request in for the remaining 450 and on 9-18-14 I got a email saying that it was denied and that my account needs to be reviewed and it could take up to 90 business days. I don't understand how my first payment was approved and not the second one. After that I got back on and played with the 450 dollars I had and bout a hour later I was at 750 dollars. I said ok let me request a withdraw and I did on 9-18-14. I waited the 10 business days and on 10-02-14 they sent another email saying it was declined again. I just don't understand I fulfilled all the wagering requirements and everything. That 750 dollars is just sitting in my playable balance and I will not play with them until they let me cash out my winnings. If you could please help me in this matter it would be greatly appreciated.

Posted on October 31, 2014

Dear @brownsug1984,
Any update considering your complaint? Thank you.

brownsug1984 United States Message
Posted on October 31, 2014

No update. They have not contacted me yet.

brownsug1984 United States Message
Posted on November 4, 2014

Can you please leave this compliant open. They still have not responded yet.

Posted on February 7, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment of 500 was successfully processed. Please confirm.

Posted on February 11, 2015

It is nice practice to confirm if your complaint is resolved or not, thank you.

Posted on February 14, 2015

Based on the evidence we received from the casino management, that this player received his/hers winnings. We consider this complaint resolved and closed.

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