Cool Cat Casino - Verification issues and payment delay - Complaint Resolved

Hello Ask Gambler Team and Tawni

I need assistance in getting my winnings paid from Cool Cat Casino.
I requested a wire withdrawal in the amount of $1500 on 09/06/2020, I understand that the Bonus money would be deducted leaving me with $1085. On 09/14/2020 my withdrawal request was declined, they requested additional account verification information which I send on 09/17/2020. On 09/18/2020 I requested the $1500 wire transfer again, on 09/25/2020 the wire transfer was declined again. While chatting with customer service they told me that I had not summitted my account verification paperwork. Which was submitted Reference # 7503671. Can you please assist.

Thank you
Barbara

31 days maximum

To:
09/28/2020

Date Transaction Amount
09/28/2020 06:57 PM Wire Transfer Withdrawal Requested -$1,500.00
09/25/2020 06:04 AM Wire Transfer Withdrawal Declined $1,500.00
09/18/2020 07:59 PM Wire Transfer Withdrawal Requested -$1,500.00
09/14/2020 04:30 AM Wire Transfer Withdrawal Declined $1,500.00
09/06/2020 10:45 PM Wire Transfer Withdrawal Requested -$1,500.00
09/06/2020 01:50 PM Free Spin Deposit Approved! $30.00
09/06/2020 01:50 PM Free Spin Deposit Requested $30.00
09/06/2020 01:50 PM Coupon 'NEWACHILLESVIP' redeemed $385.00

AskGamblers

Dear @bwj1104,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

bwj1104 Texas Message

Hello,
Initial withdrawal request was for $1500.

Barbara

Cool Cat Casino

Hi Barbara--

I LOVE when a player comes to me with reference #'s! Makes my life so easy. ;-)

Your documents are complete and your withdrawal will be sent off to our processor, tomorrow. I'll be sure to come back in a couple days with the transaction details.

Hope all is well,

Tawni