I first signed up for Gold lady casino last night. The person I chatted with about the different bonuses available was Frank. As I was waiting for him to chat me back I used the $20 free bonus to check out the site. While I was playing I asked about the other bonuses and he told me to make the deposit. To use the other bonus allowed you had to make a $33 deposit but I did the deposit for $35. He then realized I was using the free bonus and he told me I would have to play it out which would take 30 minutes. As I was in the spins my time was up. I had a little over $200 at the time in which it disappeared. The $40 which I should have been able to keep as detailed in the requirements was gone as well. The only thing was left was the $35 I made the deposits for. I asked him could he apply the code to that deposit and he apologized and said he couldn't but if I made another deposit he would make up for it. He offered a few and I took the one that required me to make a $50 deposit and I would have to play through $6500. As I played on I suppose Frank left for the evening and I got Steve. I was able to check with him about how much I had played through. What was very strange is that Steve said I had to play through much more than Frank said. I was at that money at $4400 and he said I had a little over $8,000 to go. I then told him that was not right and Frank told me I only had to reach $6500. He told me Frank was gone and he would check with him. Now first I was told he stepped away. Then I was told he was gone and would be back the next day. Now I continued to play on thinking it would be resolved the next day. The chat then moved on to Pablo. The chat ended with him that I had played $6882 and I needed to play $4800 more. I called that night and they would not answer. I woke up the next morning. Someone answered and said something that was unclear and I said hello and he hung up. I called back and they would not answer. I was finally able to get someone on chat and I was told Frank would be in 3 more hours. I called again on my lunch break today which was around 1:30 central time and Frank answered. Seemed he already knew what was going on and he told me I would have to play through $2,300 more. I told him that was not what he told me. I said you told me I had to play through $6500 and I played $6800. He confirmed he said I had to play through $6500 but he said I had only played through three thousand and sum odd dollar. As I begin to tell him Steve told me another number he said well Steve is new and he asked me to hold on. He left me on hold for about 1 minute and 42 seconds and came back. I immediatly informed him that two different people confirmed both Steve and Pabolo that I was far beyond the number he was telling me. I then informed him that I was reading the reviews on this site and would contact help from the site. He went silent for a second and then told me to go in and make the request. I thanked him and we ended the call. I got home this evening and attempted to withdraw only to find out that he did not change the requirements. I called and didn't get an answer. I chatted and got Drowny. First he told me I had to play through $1400. I told him no that is the amount I am requesting. I told him I talked to Frank and he told me it was fixed and I could withdraw. The he told me I'll have to wait and Frank will be back in the day after tomorrow. I asked for another manger then he told me Maria will be there in the morning. Then he said I already told you that you will have to wait!!! He said something is wrong with your account and it will take 24 hours to correct. Then he said that the request is processing and that would take 24 hours. At this time he is just all over the place so I asked him well which of my accounts is the money going too? He never answered that question and did not saying anything else. He closed the chat.
I play at several sites never have I had an experience like this. Can someone please let me know who I need to contact to resolve this issue... Thanks.