Hello my name is Gabriel-Alexandru Stanciu and I would like
to make a complaint for casino Midas.The problem started on
04/09/2014 when I deposited using Paysafecard and claimed
a bonus offer they sent me.I won 3805euro and asked to be paid in my Moneybookers account.I followed the
standard verification procedure of the casino.I sent each document
they asked,even notarized ones and I made a phone verification.This
verification process started on 04/09/2014 until 14/10/2014 as
they were asking for new documents each time.In the meantime I was
contacting them on daily basis via livechat or emails and they were
not giving me a specific answer regarding my account or my withdrawal.
Finally my account was verified and I managed to make a withdrawal on 20/10/2014 asking for 2000euro.
I received them on 05/11/2014.I asked for the rest of my withdrawal on the same day and and a month later,
on 07/12/2014, i received an email saying that they confiscate my winnings because they found
peer to peer transfers on my skrill account with some other players.I never
had a peer to peer transfer with anybody in my skrill account and I can send you my history proving that.They
also claimed that I used some kind of artificial intelligence in order to cheat, which is really funny.
Here is the email they sent me.
My Name is Jason, I’m contacting you from the Casino Midas Security team.
Analysis of your and other accounts that were suspected of being linked by our Risk team has shown a strikingly similar pattern of gameplay exhibited by you and the other linked accounts. It is a pattern of group play that, with years of Online Casino Risk Management experience behind us, strongly suggests collusion with the intention of abusing casino Midas bonuses.
Further to this, investigations have shown that your accounts are also linked through peer2peer transfers between your Skrill accounts. Casino play should be carried out by yourself, for yourself and with your own funds and these two elements clearly demonstrate collusion, breaching our Terms and Conditions.
"4b) In addition to other rights available to MIDAS under this
Agreement, MIDAS reserves the right, in its sole discretion, to void any winnings and forfeit any balance in your betting account, thereby terminating the Agreement and/or to suspending the provision of the Services/deactivating your account if MIDAS has the reasonable grounds to believe any of the following:
(ii) We suspect fraudulent activity or cheating on your part.
(viii) You are found to be cheating or attempting to cheat, or if it
is determined by MIDAS that you have employed or made use of an artificial intelligence or other system designed to defeat the system, or you are found to have colluded or attempted to collude with other players/affiliates in order to defraud MIDAS."
We have decided to permanently deactivate your account. Please refrain from opening further accounts as the deposits and winnings made won’t be reimbursed anymore.
Please note that in these 3 months that this situation was happening, casino Midas was not helping our communication
,avoided answering emails and livechat sessions and giving me lousy explanation regarding my account.
I was really frustarted and I still am, regarding this matter , and I would like you to help me resolve this.