Complaint #39
Lucky247 Casino
Unjustified Confiscation of Funds
11 years ago
Dispute:
Hi, I have played with many casinos and recently have deposited a amount of $200 into "Lucky247 Casino"
I was given a 100% match bonus (automatically placed into my account) so this gave me $400 to play with. I was then playing for hours enjoying my play time. i came to end pf my funds with $40 (roughly remaining) which them i raised my bet to $6 from $3 on a game called "Immortal Romance" and hit a nice big win. I played for a couple of hours and by this time fairy played through the deposit bonus wager. I was then able to cash out my winnings as it had no bonus money anymore just my cash balance of $3002
I then had to provide all documentation which was done on the same day. I had to contact them numerous amount of times to see what was the status of my withdrawal. I got time by Phillip from lucky247 that my $3002 would be in my banking account within 24 to 48 hours.
I waited to only be disappointed again. I had to then ring and see what happened with my funds as still nothing was made. It finally came to the next month on the 9th of april i received a amount of $1200 in my bank account. I wondered why my $1800 was missing, so i logged in and it showed me that i had $1800 to play which was placed back in as cash balance not bonus as this is the money i had won and risked. I then rang lucky 247 and spoke to phillip, he stated to me there must of been a error and to just withdrawl the remaining amount $1800 and that should be in my account soon. I then gave this 7 days and spoke to something tonight in regards to the funds missing.
I spoke to a staff member called Emil. He stated to me he had no idea what has happened and that he would get in contact with the financial department and contact back within the hour. I got no call back so i rang 3 hours later. He then stated, "your funds have been confiscated"i then got so upset i couldn't help myself but to call these people a rip off and misleading scammers. I played my hard earned money and wagered the amount of bonus money applied to my account, which wasn't even requested to begin with. I then said ill take this further. I have been told that all phone recordings have been recorded and this was stated by the staff member "Emil".
I asked Emile to provide me with a manager or supervisor and he stated he was the only person on duty. No other floor staff at all.
I have never been so misleaded in my life, i played my $200 and wagered the right amount of money. This means i could of played for hours maybe even win the million dollar jackpot to then be told, sorry its been confiscated after someone else told me its gonna be all in my account within 24 to 48 hours. This is just unheard of and disgusting. To top it all off, they played the $1800 in my cash balance to play, but instead i wanted it out so did it for a second time.
I got told finally tonight it was casino management decision. I'am horrified to deposit at any casino ever again. I request my $1800 as the terms and conditions cleary are misleading and don't make it clear enough to even understand what is going on. First of all, on there mobile version its also different.
I got told after all this and why it got confiscated was due to management decision. Terms and Condition 7.6
How could this be possible, that is sickening to the slightest.
Please, i would like help in getting my fairy played money and winnings. This has left a ton of stress on me and would like the money to be paid. I won it fair and square. I risked it fair and square. I got told i would get ALL funds to my account within 24 to 48 hours. This is false and was lied to.
Phone Recordings from the 31st of March to the 14th of April should be heard and listened to. Conversations were made where Cleary it was Stated that my remaining funds of $1800 would reflect into my account within 24 to 48 hours. The lady I spoke to in regards to the first withdraw of $3002 told me Cleary, "All funds have been paid, no need to worry, it's been processed into your selected bank"
The decision was made discreetly by casino management as a single decision to confiscate. I challenge this with:
Told by two staff members "$3002 was already processed and put into my account"
No calls back from lucky247 (not once)
1 email stating of my withdraw of $3002 and then a second once the $1800 got put back into my cash balance to be playable and instead, of course, withdrew the money again as I got told by Phillip, just withdraw again and was told by another staff member that the actual funds have already been processed into my bank and status is "Complete"
I would like to stress that, voice recording from the 31st of May should be heard. (Each time I called, not the casino as they did not worry when or where my funds were)
I am disgusted and frustrated to say the least.
This complaint has been provided to the following "eCOGRA - eCommerce and Online Gaming Regulation and Assurance"
"Askgamblers"
Regards
Ivica *************
Hi, I have played with many casinos and recently have deposited a amount of $200 into "Lucky247 Casino"
I was given a 100% match bonus (automatically placed into my account) so this gave me $400 to play with. I was then playing for hours enjoying my play time. i came to end pf my funds with $40 (roughly remaining) which them i raised my bet to $6 from $3 on a game called "Immortal Romance" and hit a nice big win. I played for a couple of hours and by this time fairy played through the deposit bonus wager. I was then able to cash out my winnings as it had no bonus money anymore just my cash balance of $3002
I then had to provide all documentation which was done on the same day. I had to contact them numerous amount of times to see what was the status of my withdrawal. I got time by Phillip from lucky247 that my $3002 would be in my banking account within 24 to 48 hours.
I waited to only be disappointed again. I had to then ring and see what happened with my funds as still nothing was made. It finally came to the next month on the 9th of april i received a amount of $1200 in my bank account. I wondered why my $1800 was missing, so i logged in and it showed me that i had $1800 to play which was placed back in as cash balance not bonus as this is the money i had won and risked. I then rang lucky 247 and spoke to phillip, he stated to me there must of been a error and to just withdrawl the remaining amount $1800 and that should be in my account soon. I then gave this 7 days and spoke to something tonight in regards to the funds missing.
I spoke to a staff member called Emil. He stated to me he had no idea what has happened and that he would get in contact with the financial department and contact back within the hour. I got no call back so i rang 3 hours later. He then stated, "your funds have been confiscated"i then got so upset i couldn't help myself but to call these people a rip off and misleading scammers. I played my hard earned money and wagered the amount of bonus money applied to my account, which wasn't even requested to begin with. I then said ill take this further. I have been told that all phone recordings have been recorded and this was stated by the staff member "Emil".
I asked Emile to provide me with a manager or supervisor and he stated he was the only person on duty. No other floor staff at all.
I have never been so misleaded in my life, i played my $200 and wagered the right amount of money. This means i could of played for hours maybe even win the million dollar jackpot to then be told, sorry its been confiscated after someone else told me its gonna be all in my account within 24 to 48 hours. This is just unheard of and disgusting. To top it all off, they played the $1800 in my cash balance to play, but instead i wanted it out so did it for a second time.
I got told finally tonight it was casino management decision. I'am horrified to deposit at any casino ever again. I request my $1800 as the terms and conditions cleary are misleading and don't make it clear enough to even understand what is going on. First of all, on there mobile version its also different.
I got told after all this and why it got confiscated was due to management decision. Terms and Condition 7.6
How could this be possible, that is sickening to the slightest.
Please, i would like help in getting my fairy played money and winnings. This has left a ton of stress on me and would like the money to be paid. I won it fair and square. I risked it fair and square. I got told i would get ALL funds to my account within 24 to 48 hours. This is false and was lied to.
Phone Recordings from the 31st of March to the 14th of April should be heard and listened to. Conversations were made where Cleary it was Stated that my remaining funds of $1800 would reflect into my account within 24 to 48 hours. The lady I spoke to in regards to the first withdraw of $3002 told me Cleary, "All funds have been paid, no need to worry, it's been processed into your selected bank"
The decision was made discreetly by casino management as a single decision to confiscate. I challenge this with:
Told by two staff members "$3002 was already processed and put into my account"
No calls back from lucky247 (not once)
1 email stating of my withdraw of $3002 and then a second once the $1800 got put back into my cash balance to be playable and instead, of course, withdrew the money again as I got told by Phillip, just withdraw again and was told by another staff member that the actual funds have already been processed into my bank and status is "Complete"
I would like to stress that, voice recording from the 31st of May should be heard. (Each time I called, not the casino as they did not worry when or where my funds were)
I am disgusted and frustrated to say the least.
This complaint has been provided to the following "eCOGRA - eCommerce and Online Gaming Regulation and Assurance"
"Askgamblers"
Regards
Ivica *************
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