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ComeOn Casino - Deposit amount withdrawn from my credit card but never been deposited to casino account

RESOLVED
Leonatt Germany
Posted on December 10, 2018

Dear Sir/Madam,

It’s been since yesterday that I have registered to comeon and made my first deposit with a 200% bonus that appeared as soon as i hit the deposit button, i have deposited 100$ and it showed that i must recieve 300$, the deposit showed as not successful but the money was withdrawn from my bank account amd never got deposited in my comeon account!!

I have contacted the casino support three times so far and they keep sending me automated replies without any solution.

Each email I send they gove me a new refference number for my complaint. Below are all three references for same subject.
3250997
3249653
3249642

Kindly advise.

Leonatt Germany
Posted on December 14, 2018

After almost a week time since I made my first ever deposit at COMEON CASINO on Dec 8 and never received it till today I have recieved an apology email and recieved my deposit only today Dec 14th, that’s 7 days for a single deposit transaction. Even though at first after I posted my complaint here on askgamblers, the casino support team eventually replied to me saying they haven’t recieved any amount from my bank!

I can say COMEON casinos support services are very poor in quality and customer services. I have permenantly closed my account with them today.

Thank you askgamblers.com for the support you provide to online players, I believe without filing a complaint here, probably COMEON casinos support team would’ve never replied to my emails at all!

Issue resolved, I hope COMEON casinos management would take this issue seriously and improve the quality of their customer support services! A simple deposit transaction should never be this big of an issue and similar cases I believe should be resolved in more timely manners.

AskGamblers
Posted on December 14, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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