Party Casino - Closed my account and confiscated my winnings without providing valid reason

preravnomi Russia
posted on February 25, 2016.

Party casino account created 29.04.2015
Deposit $25 using webmoney
Credited bonus $ 25
Play slot machines (bet 2-5$)
Bonus is clear
Won $1700
Sent state documents - driver's license
Documents approved
Ordered withdrawal back to webmoney $1700
Withdrawal approved, but the money was not sent
Request a photo driver's license near the face
Photo driver's license near the face sent
After that to my emails do not respond, do not send the money, the account is still locked (paragraph 2, 4, 14 and 17 terms and conditions).

posted on February 29, 2016.

We are sorry to learn of the situation. However, you'll need to contact CS security team for a resolution as Account specific information cannot be discussed here.

preravnomi Russia
posted on March 2, 2016.

Representatives PartyCasino did not respond to my emails.
Account is still blocked.
The problem is not solved.
Terms and conditions i did not break.

posted on March 4, 2016.

Please ensure you send an email from your registered email address associated with the account to [email protected]­art­yca­sin­, stating your Account name and reason for your email.

preravnomi Russia
posted on March 4, 2016.

02.03.2016 you have requested my documents again (ID near face).
Documents sent on the same day to [email protected]
Are you recieved them?
Response from you I have not yet received.

posted on March 7, 2016.

I'd advise you check the your Spam/ Bulk/ Junk folders of your email address for the response from Customer service.

preravnomi Russia
posted on March 10, 2016.

At this moment situation with my account is as follows:

Security departament PartyCasino requested ID near face.
I sent this documents.
However security departament requested alternative government ID close to your face.
I sent this documents.
Some time later I got a response from customer service:

"Dear Valentin,

This email is to inform you that your account has been permanently closed due to a breach of our Terms and Conditions.

You will not be allowed to open another account with us and this decision is final."

I do not understand what specific terms and conditions have been broken?
I have completed absolutely all security department requirements.

posted on March 11, 2016.

I am sorry to learn of your disappointment.
However, I understand you have not provided proper documents as required and have breached the terms of the partycasino site which you had agreed to comply with on creation of the account.
Unfortunately, this account will remain closed due to Security reasons.

preravnomi Russia
posted on March 11, 2016.

How to interpret your phrase: "However, I understand you have not provided proper documents"?

You're lying!
I sent you all requested documents.
As proof, I am ready to present screenshots of my e-mail, as well as show your documents to administration AskGamblers.

posted on March 15, 2016.

The statement that you have not provided proper documents means the documents did not meet the requirements as stated above. However, I have been in touch with the Risk team who will contact you on your balance.
Furthermore, refraining from the use of malicious words in such correspondence would be appreciated.

preravnomi Russia
posted on March 18, 2016.

Representatives PartyCasino have concluded to payout the balance on my account.
To process this payment, they requested me to send them Bank account details.
16.03 I have sent them all requested bank details.
Confirmation money funds transfer is not recieved.

posted on March 21, 2016.

I'd advise you wait for the respective timeframe that applies to all withdrawals to elapse - Bank Wire could take between 2 to 5/6Business days depending on your Bank. In case you have further concerns once this period elapses, please contact directly Customer Service at transa­cti­ons­@pa­rty­acc­oun­ . Thank you.

preravnomi Russia
posted on March 23, 2016.

Representatives PartyCasino, in spite of his promises, still have not sent any funds.

preravnomi Russia
posted on March 27, 2016.

Posted on Monday, 21. March 2016 you said that bank transfer could take between 2 to 5/6Business days.
All time limit expired!
Where is my money?

posted on March 29, 2016.

I understand an email was sent to you on the Bank Transfer. Please respond with the required information to the respective Customer service team.

preravnomi Russia
posted on April 2, 2016.

I responded to the required information 29.03
How long wait you respond?

posted on April 5, 2016.

Our Customer service will be in touch with you shortly.

posted on April 8, 2016.

Dear all,

Any development regarding this case? Thank you.

preravnomi Russia
posted on April 9, 2016.

Good evening,
Regarding to our previous conversation. Case starts to move on after public reviewing, Party send email with bank form. So field in and email to them, the problem no is about bank account as it is from Czech bank. All is under my name and i suggest manages to send any proof they want - bank statement, even have documents about opening account with all personal details. I not keep any funds in russian banks, banking system is crashing down.
Never thinks it will be hard to get what i win, Asks for you help once again.

posted on April 11, 2016.

Customer service is the most suitable contact to reach on any Account specific information. This said, I’d advise you liaise with them to resolve this query.
Should you dispute any action taken on your account, you can raise a complaint to compla­int­[email protected]­art­yca­sin­ per section 22 of the Terms and conditions of the partycasino site: https:­//w­ww.p­ar­tyc­asi­no.c­om­/te­rms­-an­d-c­ond­iti­ons.html

preravnomi Russia
posted on April 14, 2016.

I tried to have a dialogue with your support team ([email protected] and compla­int­[email protected]­art­yca­sin­
But you are not are contributing to the solution of my situation.
As I have said before, I not keep any funds in russian banks.
I provided you with bank account details for payment, as you requested.
This bank account is under my name.
What is the problem?

posted on April 15, 2016.

I am sorry to learn of the situation.
For the safety of your personal information, I’d advise you discuss this situation with Customer service directly.
Thank you.

posted on April 18, 2016.

Dear all,

Did you find a solution for a withdrawal? Thank you.