OK guys, so i'm new to register an online casino account and i picked All Slots Casino as a good friend of mine use to play with them a long time ago and was even Invited to the VIP Lounge and loved his time with them.
So last week i started holidays from work and have a few weeks off and created an Online Account with All Slots as i remember my mate enjoyed them so i thought why not? Something different especially after a long time of only playing slots in Pubs and Venues.
So off i go, i set my self up an All Slots Account and ring him and ask him if i can use his email address as i only have one for work purposes and didn't want to use it nor make a new one and he says thats fine and lets me use his PC Hotmail account which is only used to sign into his live account when he logs on and off his computer. No big deal, it's just an email address. So i thought at the time..
Anyway after opening my All slots account i immediately start to play and make deposits using PaySafe Vouchers as i don't use or have a Visa or Mastercard Only a Debit card which can not be used online or over the phone, So i start playing making some good deposits and having some good and bad luck which is suspected, all is going really well, apart from the fact i managed to spend $1650.00 in maybe 4 days. It happens!|
But what im trying to get too is this next bit, but so people understand i had spent alot of money in four days, i hadn't been asked for any Documents or anything like that until an hour after i made a mistake and made a deposit off my friends card of $100.00 only a bit over 24 hours ago. I did have his full permission as he was with me at the time and didn't mind at all. The only reason i used his card was because it was after midnight and no shops are open to sell Paysafe Vouchers and i wanted to continue playing and would pay him back the following day. But an hour after this deposit was made and i had a nice size win, all of a sudden my account was locked and i had to send off Documents to prove who i was and also had to send in a letter my mate hand wrote and signed, with photos of his Card used and his I.D which i done immediately and along with my Documents. Which was fine, until tonight when my account is still locked and i contacted support and have been told the security team have looked at the Documents and have Stated that the account will stay locked for ever because of Security Precautions whcih support would not tell me what they were because of "security Purposes"
I have asked why? been given no explanation.
I asked what the discrepancies were? No explanation,
I asked if they needed anymore Documents, was told nothing else is needed.
All they have said, is they found Discrepancies with the account and the decision is final. That is it?
I have $1000.00 in the account with no bonus credits included, i spent $1650.00 in 4 days, all to be told there are discrepancies with the account, i will not be refunded my deposits made and that the money in the account will be Voided.
Now all they wanted was proof of permission for the card use and Documents which ive sent through and they reviewed. Yet still have just taken my money, wont give me any information and wont return what i spent. There decision is final, which is the biggest load of **** if ivé ever heard it. Its unfair and rather seems like a big scam to me. Im not to sure if anything like this has happened to anyone else, but im sure im not the only one. So any advice would be good guys, as i am going to be seeking legal advice on this in about 4 hours at 9.00am.
But my point is, that this casino let me spend 1650.00 in 4 days, to lock my account and make the decision to close it for good even after Documents were sent through and all Documents are legit and 100% not in anyway what so ever Fraudulent.
So in my opinion this casino is ripping people off and quite possibly doing it to alot of people. It is nothing but a scamming fraud that is quite happy to take and take until someone gets a win.
Do not play with this casino or any of there sister Casinos as im sure they are all ran in the same manner.
This is a joke, this is wrong in so many ways, it is nothing but a rip off and has ripped the wrong person off this time! Because i will Publicly Humiliate them, i will make people realize that they are nothing but a scam and they should't even have a Gambling License if you ask me.
I was also told, management will not be calling me, no further action will be taken and thats the end of the discussion. Nothing i can do Apparently.
So guys, is it worth taking legal action? is this site a scam? and who else do i report it too to make it official about whats happened as i feel betrayed and am rather angry/upset over this decision as i haven't done anything wrong. A simple mistake that is all.
Please Help, before i spend big dollars on a lawyer to have there Reputation Ruined!
Any advice would be good!
Stay Safe and Stay off ALL SLOTS!!!