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Casoola Casino - Delaying payment of £1200

UNRESOLVED
Complaint Info
Disputed casino Casoola Casino
Reason Refund declined
Amount £ 1200
Ashmount1 United Kingdom
Posted on June 25, 2021

I deposited and played Casoola Casino on June 8th Requested a withdrawal of £1200 I went into live chat and they instructed please kindly wait 24-72 hours for funds to be paid out. It has now been over 3 weeks. There is a total lack of communication on their behalf. I just want my funds that I am entitled to.

Ashmount1 United Kingdom
Posted on June 26, 2021

A further email today with the carbon copy exact responce. Theyre not even reading my messages. I have submitted a complaint to IBAS.

Look at all these reviews they are doing this to everyone someone has to intervene.

AskGamblers
Posted on June 28, 2021

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

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