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Casinoval - Won't credit my missing deposit

Complaint Info
Disputed casino Casinoval
Reason Amount not credited
Amount $ 70
Posted on July 24, 2014

I deposited $70 at Casinoval last friday (July 11th). After contacting live chat to see if a bonus could be applied to the deposit.. the chat agent erroneously removed my deposit completely from my account, and could not add it back. (apparently they can remove a deposit, but cannot reverse their mistake!)

I have now been waiting 6 DAYS for my missing deposit to post to my account, and have sent several emails. I was told on Monday that the issue would be resolved.. but it is now Wednesday night and the funds still aren't in my account! This is not a way to treat long-time customers... especially since it was no mistake of my own. You shouldn't give agents the power to remove deposits erroneously if they cannot reverse this mistake.

Please add the missing $70 to my account (without any bonus) as I was told would be done last Friday... which I will then withdraw back to my bank... I don't feel like your casino deserves my business anymore after treating me like this.

Also, please review my live chat transcript from Friday July 11th with your customer support manager... clearly this is a training issue that needs to be resolved.

Posted on July 18, 2014

Casinoval support has said they will be refunding my deposit back to my bank account.. I will update once the funds are received.

Posted on July 23, 2014

Dear @twelve22,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the refund. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

twelve22 Canada
Posted on July 24, 2014

Yes, they credited my account. This can be marked as solved.

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